Cyber Security Apprenticeship - 18601

Wesley Rooms, Jockey Bank, Telford, TF8 7PD
£16,200.00 annually
08 Aug 2019
05 Sep 2019
Role Type
Apprenticeship, Higher
Start Date
Main role and responsibilities:
  • Work with clients to understand details of faults
  • Resolving faults and explaining to the client the work you have carried out
  • Troubleshoot hardware and software issues in person, remotely and via phone
  • Fixing and maintaining equipment such as printers, laptops, PC's and tablets
  • Assisting with system upgrades and setting up new devices
  • Provide excellent customer service
  • Identify the need for system and equipment updates
  • To co-ordinate and provide prioritised technical support and advice to clients
  • To assist in the design, implementation and configuration of IT systems at client sites
  • To ensure adequate arrangements are in place for the security of data, systems and hardware
  • To respond without delay to clients IT needs and issues
  • To successfully complete relevant college training and demonstrate a commitment to continuous development
  • To demonstrate a willingness to work flexibly sometimes outside of core hours, in response to service demands
  • To manage time effectively and achieve targets and deadlines
  • To maintain an awareness of new and innovative technologies
  • To perform such other tasks as may reasonably be required by the company Directors

Requirements and prospects

Desired skills

  • Administration of Windows Server 2012 / 2016 including active directory and group policy
  • Virtualisation technologies
  • Windows 10 operating system, installation, configuration and fault diagnosis
  • Installation, configuration and maintenance of Draytek and Zyxel network equipment (familiarity with other equipment from HP, Watchguard, Sonicwall, Cisco is equally acceptable)
  • Understanding of operation and troubleshooting of Wide Area Network technologies (ADSL, Leased Line, FTTP, FTTC, EFM)
  • Webservers and certificates
  • Demonstrable experience in Level 1 IT support for user devices, Microsoft servers, network switches / routers, Office 365
  • Communication skills
  • Driving licence would be beneficial, as you may be required to travel to different locations

Personal qualities

  • Self-motivated with a 'get the job done' attitude
  • Technical Competency
  • Great work ethic and flexible
  • Skills in written, verbal and face to face communication with end users using appropriate language
  • Problem diagnosis and solving in a methodical and organised way experience
  • Practical experience of applying appropriate security to implemented technologies
  • Ability to complete accurate and concise records of the work completed including the time taken

Desired qualifications

A Level III IT apprenticeship at Distinction or Merit grade (or equivalent).

Future prospects

  • Career progression
  • Increasing your earning potential

Things to consider

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

The Apprenticeship National Minimum Wage guide (ANMW):

Similar jobs

More searches like this

Similar jobs