Cyber Security Apprenticeship - 18601
- Employer
- SEVERN BUSINESS SOLUTIONS LIMITED
- Location
- Wesley Rooms, Jockey Bank, Telford, TF8 7PD
- Salary
- £16,200.00 annually
- Closing date
- 5 Sep 2019
View more
- Specialism
- IT
- Sector
- Unspecified
- Role Type
- Apprenticeship, Higher
- Start Date
- September
- Duration
- Permanent
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Main role and responsibilities:
Requirements and prospects
Desired skills
Personal qualities
Desired qualifications
A Level III IT apprenticeship at Distinction or Merit grade (or equivalent).
Future prospects
Things to consider
Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
- Work with clients to understand details of faults
- Resolving faults and explaining to the client the work you have carried out
- Troubleshoot hardware and software issues in person, remotely and via phone
- Fixing and maintaining equipment such as printers, laptops, PC's and tablets
- Assisting with system upgrades and setting up new devices
- Provide excellent customer service
- Identify the need for system and equipment updates
- To co-ordinate and provide prioritised technical support and advice to clients
- To assist in the design, implementation and configuration of IT systems at client sites
- To ensure adequate arrangements are in place for the security of data, systems and hardware
- To respond without delay to clients IT needs and issues
- To successfully complete relevant college training and demonstrate a commitment to continuous development
- To demonstrate a willingness to work flexibly sometimes outside of core hours, in response to service demands
- To manage time effectively and achieve targets and deadlines
- To maintain an awareness of new and innovative technologies
- To perform such other tasks as may reasonably be required by the company Directors
Requirements and prospects
Desired skills
- Administration of Windows Server 2012 / 2016 including active directory and group policy
- Virtualisation technologies
- Windows 10 operating system, installation, configuration and fault diagnosis
- Installation, configuration and maintenance of Draytek and Zyxel network equipment (familiarity with other equipment from HP, Watchguard, Sonicwall, Cisco is equally acceptable)
- Understanding of operation and troubleshooting of Wide Area Network technologies (ADSL, Leased Line, FTTP, FTTC, EFM)
- Webservers and certificates
- Demonstrable experience in Level 1 IT support for user devices, Microsoft servers, network switches / routers, Office 365
- Communication skills
- Driving licence would be beneficial, as you may be required to travel to different locations
Personal qualities
- Self-motivated with a 'get the job done' attitude
- Technical Competency
- Great work ethic and flexible
- Skills in written, verbal and face to face communication with end users using appropriate language
- Problem diagnosis and solving in a methodical and organised way experience
- Practical experience of applying appropriate security to implemented technologies
- Ability to complete accurate and concise records of the work completed including the time taken
Desired qualifications
A Level III IT apprenticeship at Distinction or Merit grade (or equivalent).
Future prospects
- Career progression
- Increasing your earning potential
Things to consider
Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
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