Patient Services Apprentice in Rural GP

Location
Ashford, Kent
Salary
£187.50 per week (£5 per hour)
Posted
15 Aug 2019
Closes
15 Sep 2019
Ref
KT&A2519
Specialism
Administration
Sector
Unspecified
Start Date
Immediate
Duration
Undisclosed

A GP Practice with Dispensary in Sellindge, near Ashford, Kent. 2 GP partners offering Doctor, Nurse, Physio and Ear, Nose & Throat consultations and treatments.


DESCRIPTION OF VACANCY
An exciting opportunity to be part of our friendly team; greeting and assisting patients at our reception areas, while working towards a level 2 customer services qualification.

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. This may be for GP or nurse/HCA clinics, or any other service as required.


HOURS
37 ½ hours
Monday to Friday (inclusive)
7 ½ hours per day (exact start & finish times to be decided)
30 minute unpaid lunch break


WAGE
£187.50 per week (£5 per hour)


SKILLS REQUIRED
Good computer skills

– Microsoft Office
– Accessing and using the internet
– Email
– Printing and scanning
– Database knowledge
Good written skills in English


PERSONAL QUALITIES
Capable of looking professional, clean and hygienic
Highly effective interpersonal skills

Communicate effectively using a variety of media
– Telephone
– Email
– Face to face

Evident listening skills

Willing to wear a uniform if required

Pro-active attitude to work

Responsive and responsible

Reliable and trustworthy

Self-motivated when not closely monitored

Responds well to criticism

Able to work harmoniously as part of a team

Confident in dealing with people (patients and colleagues)

Calm in dealing with “difficult” situations

Able to get to work easily and on time

Is able to work for the contracted hours of work


QUALIFICATIONS REQUIRED
A* – D GCSE English and Maths

TRAINING PROVIDED
On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

IMPORTANT INFORMATION
The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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