Customer Service Pharmacy Assistant Apprentice

Recruiter
Wise Origin College
Location
Bedford
Salary
,
Posted
15 Aug 2019
Closes
31 Aug 2019
Specialism
Journalism
Sector
Charity
Start Date
Immediate
Duration
Permanent
Meiklejohn Pharmacy Ltd are looking to recruit a Customer Service Apprentice to help assist with duties such as welcoming customers, cleaning up the pharmacy, greet customers in a professional and friendly manner etc.
Duties will include:
  • To accurately complete financial transactions with customers
  • To respond to symptoms described by customers by following agreed Standard Operating Procedures
  • To know and understand the main features of stocked lines and the benefits to customers
  • You will be trained on how to refer to the pharmacist when appropriate, again following protocols
  • You will receive prescriptions from customers which then you will need to ensure they reach the dispensary in a timely manner
  • To inform the customer of approximate waiting times and to manage their expectations
  • You will always need to ensure the safe and correct transfer of dispensed items to patients
  • Also you will be answering any queries on the supply and availability of medicines, where it is within your competence
  • To select and recommend suitable products and provide advice on their correct use, after finishing the Medicine Counter Course
  • You will also need to provide advice on leading a healthy living after becoming a Health Champion
Desired skills
  • Excellent communication skills
  • Excellent team working skills
  • A warm, friendly and professional attitude towards customers
  • A flexible approach to assist with staff coverage across the 4 shops
  • Efficiently serve customers providing good service but also paying
Personal qualities
  • Friendly
  • Bubbly
  • Positive
  • Professional
Desired qualifications
5 GCSE A* - C/9-4 or equivalent.
Future prospects
Able to secure a full time job.
Information on the business Providing highly integrated services to the local population around each pharmacy's location.
Meiklejohn Pharmacy was established in 1949 in order to serve the needs of south-east Bedford. It has since changed hands twice, most recently coming under the guidance of Mrs. Indira Panchal BSc(Hons) in 1991. Since this date, the pharmacy has evolved from a small local pharmacy to a group of highly active, vibrant, full-service pharmacies in the Bedford area with Berkeley Pharmacy opening in 2003, The Village Pharmacy in 2005, and Shortstown Pharmacy in 2009.
Our ethos stems from our humble beginnings as an independent family-run community pharmacy. We are committed to providing an exemplary customer and patient experience. In return for your custom, we will go out of our way to serve you to the highest standard. We put a heavy focus on giving you a personal service at Meiklejohn's; to meet this end, we have introduced consultation rooms in each of our pharmacies to facilitate face-to-face patient engagement.
In addition, our pharmacies are fitted to the highest specification, giving you an atmosphere you'll want to revisit. In the end though, it is our staff who give us our identity as a local, community pharmacy; they share our vision - to give you a friendly, personal and speedy service. Our services are in line with NHS Policies and Plans, but we focus these on your local needs.

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