IT Helpdesk Engineer Apprentice

Abingdon Flooring Ltd
Unit 5a, Wharfedale Business Park, Edward Street, Bradford, BD4 9RT
£8,000.00 - £10,000.00 annually
19 Aug 2019
15 Oct 2019
Role Type
Apprenticeship, Higher
Start Date
This role is for an IT Helpdesk Engineer position & part of a 5 strong IT team based at Bradford head office, looking after a variety of IT Hardware, Software and a user base of 200+ at based at different sites around the UK.

The ITHelpdesk Engineer will report to the IT Manager & Network Manager. The engineer is tasked with providing optimal value to our business by providing IT support at the first and second line for our head office & additional sites around the UK.

Your duties and responsibilities in this role will consist of:
  • Be the first point of contract for all Helpdesk calls
  • Receiving and responding to incoming calls and support tickets through numerous channels of communication including email, telephone, internal requests and automated alerts
  • Setting up new user accounts and password resets in a Microsoft environment
  • Remotely diagnose and troubleshoot workstations, laptops, printers, VOIP telephones, mobiles, VPN and various software packages
  • Performing daily checks, updates and maintenance to maximise the performance and availability of infrastructure and applications within the business
  • Escalate relevant and more complex work to other members of the IT team
  • Working with 3rd party vendors to resolve 3rd line issues

Requirements and prospects

Desired skills

  • Good interpersonal skills
  • Microsoft Windows 7/10 Desktop Operational Knowledge
  • Microsoft Server Operational Knowledge
  • Microsoft Office Applications Operational Knowledge
  • Malware identification and removal
  • Basic IP Networking & Troubleshooting
  • Computer OS Installation / Upgrades
  • Remote Software Installation / Software Patching
  • Switch Configuration Changes.
  • Hardware Fault Diagnosis
  • Print Management

Personal qualities

  • Keen interest and personal experience in IT hardware / systems
  • Determined and thorough in working practices
  • Analytically minded
  • Problem Solver
  • Excellent Telephone Manner

Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

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