Customer Service Assistant

Location
Tunbridge Wells, Kent
Salary
£3.90 per hour
Posted
22 Aug 2019
Closes
27 Aug 2019
Ref
KT&A2494
Specialism
Administration
Sector
Unspecified
Start Date
Immediate
Duration
Undisclosed

Thuasne was founded in 1847 and has have a long history of producing specialised medical and sports devices and has innovated constantly. A Medweartech pioneer, with its operations spanning the worlds of medicine, materials and digital technology, Thuasne creates and distributes medical devices and global, innovative solutions enabling all patients and consumers to become active players in their own health.


DESCRIPTION OF VACANCY
We are looking for a team player with excellent communication skills and a willingness to help others. You will be responsible for the accurate and timely entry of orders into our ERP system. We expect you to provide excellent customer service by telephone, email and face to face. You will manage data and provide support across the customer service team.

Main Duties:

Communicating courteously with customers by telephone, letter, email and face to face. Accurate inputting of orders. Maintenance of customer database. Providing help and advice to customers on Thuasne products. Keeping accurate records of discussion/correspondence with customers using CRM. Handling customer complaints Learning about Thuasne’s products and keep up to date with changes. Ensure that all customer queries and complaints are successfully handled and resolved to the standards set out by Thuasne.
WAGE
£3.90 per hour

HOURS
Mon-Friday 9 am – 5:30 pm

SKILLS REQUIRED
Maths and English Good communication skills Computer literate, including Microsoft Office Familiarity with Microsoft Dynamics CRM and ERP systems an advantage Willing to use initiative
PERSONAL QUALITIES
Well spoken and presentable Capable of building relationships at all levels Manage own time efficiently Team player Good attention to detail Enthusiastic
QUALIFICATIONS REQUIRED
Minimum 2 years’ order entry/customer service experience

TRAINING PROVIDED
On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.


IMPORTANT INFORMATION
The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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