Key Account Data Lead Analyst Apprentice

Menzies Aviation
2 World Business Centre Heathrow, Newall Road, Hounslow, TW6 2SF
£30,000.00 - £32,000.00 annually
22 Aug 2019
23 Aug 2019
Role Type
Apprenticeship, Higher
Start Date
Key responsibilities:
  • Data shall be analysed to identify areas that require focus and improvement to add value to our Customer relationships and proposition and presented in a Customer driven manner
  • Compile monthly data in all operational SLAs for identified customers and update a yearly tracker to gather an annual overview and comparison of month on month and year on year results
  • Compile a tracker of penalties/service credits, bonuses, revenue and commissions for each relevant account and gather an annual overview
  • Ensure sign off is received by the relevant Station Manager and sent for invoicing with copies of all invoices sent to each Station Manager
  • Prepare all pre-read material ahead of all QBRs and strategic meetings
  • Prepare professional QBR presentations ensuring the content is Customer driven, compelling, positive and focused on trends and actions
  • Analyse operational information for our key customers to include trends in reasons for delays, reasons for missing baggage delivery times, times of the day, origin, destination, gates, stands etc
  • Areas for improvement to be identified that will improve results and add value to our Customer proposition
  • Report safety and security incidents and associated trends on a Customer level
  • Create customer profiles and keep abreast of all Customer news forwarding appropriate updates to the relevant stakeholders in the business
  • Collate and send updates to customers as instructed
  • Liaise with Credit Control and our Customers to ensure any invoice queries not resolved on a station level are closed appropriately
  • Assist with any regional tasks and opportunities, which are reasonably required

Requirements and prospects

Desired skills

  • Critical attention todetail, accuracy and the ability to spot trends based
  • Understands the different communication styles needed to engage with colleagues across the business
  • Confident in handling data and able to communicate in trends and analysis from date to range of audience from Executive level to operational departmental heads and duty managers
  • Strong analytical skills, with the ability to identify areas for improvement and/or opportunity

Personal qualities

  • Eager to learn new skills form meaningful professional relationships with colleagues
  • Flexible, professional and discrete in manner
  • Work effectively under pressure and attention to critical deadlines

Desired qualifications

  • GCSEgrade C/4 or above(or equivalent qualifications) in maths & English

Future prospects

Possibility of further progression to Key Account Manager or further within the Commercial Team.

Things to consider

The National Minimum Wage (NMW) rate for apprentices applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies.

The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

You must be available for interview on 4th September.

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