Cloud Network Engineer Apprentice

Cheltenham, Gloucestershire
£19,000 annual wage
23 Aug 2019
23 Sep 2019
Start Date
12-18 months

Brief overview of the role Working on a large friendly Account, the Cloud Network Engineer Apprentice role provides an exciting opportunity to develop key skills required for a career in IT and focuses on the disciplines of Design, Installation and Configuration, Optimisation, Monitoring, Testing, Performance, Troubleshooting, and Integration.


Training to be provided

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology. 

During your 16 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Learning Mentor who will be supporting and assisting you with your development. By the end of your 16 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 4 professional competence.

Vacancy description

Key Responsibilities of the Apprentice:

  • Translation of simple logical designs into physical designs, taking account of the target environment, performance requirements, existing systems, regulatory constraints, budgets, power supply requirements, fire protection and any potential safety-related aspects.
  • Design, install, test and implement a WAN for a Small and Medium Enterprise (SME).
  • Use a risk register detailing risks to a project rollout and to the future resilience of a network including mitigations.
  • Reviews network statistics, identifying trends in traffic flow and levels of service. Monitors activity over time to predict usage and comply with demand management SLAs.
  • Conducts tests of the network hardware and/or software affected using supplied test procedures and diagnostic tools. Helps to resolve problems and faults, and corrects malfunctions, calling on help from more experienced colleagues if required.
  • Carries out required network monitoring, logging and reporting tasks.
  • Takes action on known errors and documented workarounds, logging such actions and advising supervisor or specialists when management or specialist attention is required.
  • Investigates, diagnoses and resolves low impact network problems within service level agreement tolerances, referring to network users, other staff and suppliers, as necessary.
  • Conducts tests of the network hardware and/or software affected using supplied test procedures and diagnostic tools.
  • Installs or removes network hardware and/or software, using supplied installation instructions and tools; follows agreed standards, including those for electrical work.
  • Agrees the timing of the work with those affected, e.g. users and operations management.

Desired skills

  • A broad knowledge of general IT technologies, and industry trends
  • Desire to work in a fast-paced, ever evolving and challenging environment
  • Ability to effectively prioritise and execute tasks while under pressure and handle multiple requests at any given time
  • Strong written & verbal communication skills
  • A strong desire to work in the IT industry

Personal qualities

  • Self-motivated individual, with a strong desire to learn and develop
  • A motivated individual
  • A positive work attitude
  • Quick learner
  • Smart appearance

Desired qualifications

You’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science. Ideally, you’ll also possess A’ Levels, or other relevant qualifications, and an aptitude for functional maths.

Working week

  • Monday - Friday 09:30-17:30 Total hours per week: 37.50


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