ICT Network Engineer Apprentice

1 day left

Yeovil College
Mudford Road, Yeovil, BA21 4DR
£11,866.00 - £14,856.00 annually
10 Sep 2019
23 Sep 2019
Role Type
Apprenticeship, Higher
Start Date
Key Roles & Accountabilities
  • Use initiative and be proactive
  • Provide technical support via a helpdesk ticketing system, remotely, face to face and over the phone
  • Diagnosing and resolving hardware/software problems
  • Take a structured and logical approach to ensure accuracy
  • Monitoring firewall and antivirus software to ensure college is fully protect against threats
  • Building strong relationships with our customers to ensure high levels of service

Key Objectives
  • Supporting a predominately Microsoft network with a mix of Windows 7 and 10 end-user laptops and PCs
  • Support Android and Apple iOS tablets
  • Desktop and laptop setup., updates, installation and maintenance
  • To learn and support our various systems and software packages
  • You will have the opportunity to be involved with several large and exciting IT projects such as wireless replacement, PC refresh, and network refresh
  • Demonstrate the ability to prioritise workload and tasking for greatest efficiency
  • Manage first line jobs in line with the colleges SLA's, gathering information and escalate as required using remote connection tools where possible
  • Allocate and escalate jobs to second line, to gather key information before escalation, to try and resolve in the first instance
  • Ensure any repair work is undertaken under warranty where warranties exist. Including any problems or help needed with any products that Yeovil College uses
  • This would include contacting suppliers and companies when problems arise
  • Help maintain inventory records of hardware and software, updating these records and working with registry to keep all systems in sync
  • Maintain and keep up to date how to guides, linking to resources and information to provide help to customers

Other Duties

The Post Holder may be required to perform duties other than those given in the Job Description for the post. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and would not of themselves justify the re-evaluation of a post. In cases, however, where a permanent and substantial change in the duties and responsibilities of a post occurs, consistent with a higher level of responsibility, then the post will be eligible for re-evaluation.

To participate in the College appraisal system and take responsibility for your own personal development.

To actively promote and demonstrate the following College Values
  • We are passionate about education and training
  • We are renowned for our care and support
  • We bring enthusiasm, fun and enjoyment to learning
  • We believe deeply in social inclusion and Equality
  • We are ambitious
  • We are proud of our college and our colleagues

Requirements and prospects

Desired skills

  • A strong awareness of the importance of first-class internal and external customer care
  • An ability to create and contribute to effective teamwork
  • Excellent IT skills
  • Willingness to constantly update IT skills
  • Familiar with using helpdesk software

Personal qualities

  • Excellent interpersonal skills shown by the ability to communicate clearly and effectively with staff, students, employers, parents and others
  • Able to work accurately
  • Able to plan and prioritise workloads, often with conflicting demands, to ensure deadlines are met
  • Able to work with a minimum of supervision
  • Able to work in a busy environment

Desired qualifications

The successful candidate will hold a GCSE grade C or above (4 or above) or equivalentinEnglish, maths and ICT.

Previous Experience Required:
  • A minimum of 1 years' experience delivering 1st line desktop support
  • Experience of working in a customer focused environment
  • Software package creation and deployment using AD
  • Experience configuring and troubleshooting Desktop PCs
  • Troubleshoot - engaging with customer to resolve issues, fault find or escalate to second line
  • Windows environment

Future prospects

  • Thesuccessful completion of the Apprenticeship Programme will allow the candidate to progress within their career

Things to consider

The role does require the successful candidate to:
  • Be able to work occasional evenings by prior arrangement
  • Undertake some weekend work by prior arrangement

The appointment is subject to Yeovil College obtaining medical, Disclosure and Barring Services clearances, evidence to show you are legally entitled to work in the UK (under the Immigration, Asylum and Nationality Act 2006) and employment references satisfactory to us.

Please be aware that this post requires an Enhanced DBS check based on the specific duties of the position. Applicants for this post are exempt from the provisions of the Rehabilitation of Offenders Act 1974 and therefore are required to provide information about any convictions, including 'spent convictions'.

If these clearances and references are not consistent with the information provided by you then your offer of employment may be withdrawn.

Having convictions will not necessarily be a bar to obtaining a post. Please refer to the College website for information relating to the Rehabilitation of Offenders Act 1974 www.yeovil.ac.uk

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