Level 4 Apprentice ICT Technician @ Hargate Primary School

Sandwell Metropolitan Borough Council
Hargate Lane, B71 1PG
£7,503.60 annually
14 Sep 2019
18 Sep 2019
Role Type
Apprenticeship, Higher
Start Date
What you will do in your working day

Duties to include:
  • Logging all staff IT issues
  • Dealing with enquiries face to face, via the telephone and email
  • Offering appropriate IT troubleshooting, advice and guidance following relevant training
  • Logging requests
  • Working closely with the ICT Network Manager to ensure effective use of the working week
  • Providing support to teaching staff and pupils during IT lessons.

A full description of the role will be provided at the next stage of the recruitment process.

The training you will be getting

As well as working towards a Level 4 IT, Software, Web and Telecoms Professionals qualification you will learn job-specific skills from experienced colleagues. Sandwell Council apprentices also participate in our bespoke 'Skills Academy' for apprentices. In addition to a workplace mentor you will receive support throughout your apprenticeship by a dedicated mentor from the Council's Apprenticeships team.

What to expect at the end of your apprenticeship

The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our "Next Steps" workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Non judgemental, Patience, Willingness to learn, Reliable and trustworthy, Self-motivated, Positive and enthusiastic, Able to follow instructions, Maintain confidentiality


GCSE or equivalent English Language (Grade Grade A-C/9-4 or L2 equivalent) Essential
GCSE or equivalent Maths (Grade Grade A-C/9-4 or L2 equivalent) Essential
NVQ or SVQ Level 3 or equivalent IT, Software, Web and Telecoms Professionals (Grade Level 3) Essential

Things to consider

At times you will be required to support other staff members by supervising children during break and lunchtimes. Due to the nature of the post, you will be required to undertake an Enhanced Police Check (DBS) in order to work at the school. Annual leave must be taken outside of term time.

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