Infrastructure Technician Apprentice
Remit Group are recruiting on behalf of Aspen Technologies; a highly successful Microsoft Silver Partner that have been providing IT Support and Solutions in the East Midlands; they're actively looking for an Infrastructure Technician to join their team
This is a fantastic opportunity for a technically minded individual to join a tight knit team; the role will have the Apprentice providing IT Support to a broad range of SME Customers; you'll also be working to provide support on various technical equipment; including, PC's, Servers, Printers, Infrastructure and Cloud Services!
Reporting to the Support Manager, working in a small office based team. Mentoring by both the Support Manager and a Support Specialist, who himself was a REMIT apprentice 7 years ago!
Daily Duties – subject to progression of skills and experience:
Taking calls from customers calling for support and generating tickets.
Assessing emailed and portal generated tickets for priority & fault assessment.
Helping to remotely diagnosing faults on customer equipment.
Assist with configuring cloud services.
Dealing with some basic repairs to hardware that comes in to site, such as fitting new hard drives, screens or memory to PCs and laptops etc.
Performing routing checks and updates to systems.
Auditing devices for updates and security flaws.
Rolling out the companies new software or services.
Liaising with multiple suppliers of services and solutions to fix problems.
The possibility of some field installation work with the field engineers.
Possibility of some project implementation work with the Projects team.
Able to work independently and as part of a team providing high quality, customer-focused services to staff from all areas of the business
Able to complete tasks on time and within established parameters
Ability to work in a professional, respectful manner with all colleagues
Have to be keen to learn and work with technology.
Have good overall interpersonal skills.
Possess a good working knowledge of IT operations.
Have the ability to be organised and detail focused.
Be enthusiastic about IT and the technology sector
Need to have a good overall knowledge and skills within IT
Able to go above and beyond to provide exceptional customer service
Possess strong organisational skills
Have excellent verbal and written communication skills
Able to work as part of a team or individually
Has the demonstrable ability to troubleshoot and identify solutions to problems
Has a good clear understanding of various computer systems
Ideally you are required to have GCSEs grade A/C - 9/4 in maths, English and ICT or have the equivalent in Functional Skills.
Located on the outskirts of Loughborough with free staff bicycle/motorcycle/car parking (including free electric car charging). Approx. 0.5 miles (10 min walk) from Loughborough train station and less than 10 mins walk/bus ride from Loughborough town center. Public transport options from almost all local villages.
This is a starting Apprenticeship salary of £10,000 per annum; working 37.5 hours per week with bank holidays and 24 paid holidays a year. You'll also have access to a company profit sharing bonus scheme and an enhanced employer pension contributions.