IT Technician Apprentice

Remit Group
Shipley, Heanor
£203.12 per week
21 Sep 2019
21 Oct 2019
Start Date

Are you looking for a role that can offer progression, as well as a variety in your day to day tasks? Well Remit Group are recruiting on the behalf of Counter Solutions, a well established business within the Derbyshire area and this could be your chance!

This is an excellent opportunity for an IT Technician Apprentice to develop in a fast-paced environment, supporting a comprehensive range of products within a well-established company based in Derby. The ideal candidate will need to enjoy the challenge of providing excellent customer service to Counter Solutions extensive portfolio of clients in person, over the phone and via their CRM system.

These varied positions will also involve working directly with other aspects of the business such as Counter Solutions Quality Assurance, Hardware and Project teams. You will have the opportunity to assist with testing new software releases prior to upgrading clients, troubleshooting software defects, hot-staging devices in readiness for deployment to client sites and configuring systems for new and existing customers. 

Job Roles:

• Learning how to continuously provide excellent customer service to Counter Solutions extensive portfolio of clients.
• Learn how to provide support for the businesses comprehensive range of products.
• Have the opportunity to assist with troubleshooting software defects and escalating issues to their Research and Development team with great attention to detail.
• Assisting the QA team with testing new software releases prior to publication.
• Have the chance to hot stage devices prior to their implementation.
• Help in assisting the Projects team with configuring systems for new and existing customers.

Person Specification

The ideal candidate will;

Have to be keen to learn and work with technology.
Have good overall interpersonal skills.
Possess a good working knowledge of IT operations.
Have the ability to be organised and detail focused.
Be enthusiastic about IT and the technology sector

Need to have a good overall knowledge and skills within IT
Able to go above and beyond to provide exceptional customer service
Possess strong organisational skills
Have excellent verbal and written communication skills
Able to work as part of a team or individually
Has the demonstrable ability to troubleshoot and identify solutions to problems
Has a good clear understanding of various computer systems

Ideally you are required to have GCSEs grade A/C - 9/4 in Maths, English and ICT or have the equivalent in Functional Skills.

This is a fantastic opportunity to join an incredibly progressive company (established 1989) and grow within the business to become an integral part of their team within a rewarding role. 

The benefits for working with Counter Solutions:

It's a "safe" environment where you can grow and develop
There is always supportive Team Leaders and Mentors nearby
They have multiple ISO Standards
It's an award winning business with a global reach
There is the potential for mid-term salary reviews
They have the occasional Team Lunches and Staff Conferences. 
You have 25 Days Holiday + Bank Holidays 

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