Apprentice VLE & Operations Administrator with BPP

EC2M 5PD, London (Greater)
£317.25 per week
24 Sep 2019
24 Oct 2019
Start Date

As an Apprentice VLE & Operations Administrator Apprentice with BPP, you will gain invaluable work experience whilst studying towards a recognised qualification and earning a wage. The ideal candidate will be proactive and ready for a challenge. 

Online learning is at the centre of BPP’s strategy, and this role offers the opportunity to be at the heart of this innovative, dynamic and fast growing team as we grow BPP’s online presence around the world.

This role will be essential to ensuring that the right people are receiving the right product and service at the right time. It will also lead the communication and co-ordination with internal stakeholders to ensure that our students receive an exceptional online experience.

Key Responsibilities and Accountabilities

Coordination of key activities/workflows related to the course set-up process. This will include, but not be limited to:

  • Ensuring the correct product is created for each study mode
  • Ensuring key workflows delivered by other teams are within SLA (e.g. Marking and Feedback workflow)
  • Provide key dates to course setup teams as appropriate (UK and Int courses)
  • Working with course set-up to ensure dates and prices are correct at time of going to market
  • Working with digital teams to ensure that website copy is accurate
  • Ensure bespoke elements for clients in place and delivered to SLA

Creation of courses within the VLE. This will include, but not be limited to:

  • Creating updated and new products on the BPP VLE systems
  • Preparing, uploading, and removing content
  • Maintaining links between files

Working with appropriate stakeholders to ensure that students are getting access to courses created within the team in line with terms and conditions of purchase

  • Communication with internal and external stakeholders
  • Monitoring Online Service mailboxes and ensuring response within SLA
  • Training and point of contact for questions on online programmes from other teams (SMC, Client Service, UK and International Centre teams etc.)
  • Identify and coordinate involvement of others in Online Service team in this training
  • Perform other duties, tasks and assignments as directed

General Responsibilities and Accountabilities for all Team Members

  • Work effectively as a member of the PQ Team
  • Be an ambassador for BPP both internally and externally communicating and promoting the vision and direction of the company with passion
  • Maintain high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in both written and verbal communication
  • Build, manage and maintain strong inter-departmental relationships and communication within the organisation and work in partnership with other team members
  • Make suggestions to improve the working situation within own area of work and BPP as a whole
  • Comply with all aspects of BPP’s business policies and procedures including but not limited to H&S, data protection, equality and diversity