IT Support Apprentice

Recruiter
Virtual Tech Solutions Ltd
Location
The Old Courtyard, Copthall Farm, Breakspear Road South, Uxbridge, UB10 8HB
Salary
£18,000.00 annually
Posted
26 Sep 2019
Closes
21 Nov 2019
Ref
VAC001581905
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
November
Duration
Permanent
An industry leading and fast-growing technology business are currently seeking an enthusiastic IT apprentice, to join their established team located in Ickenham, Middlesex. This is an excellent opportunity to join an ambitious organisation with long term progression, an enviable career path, training and a collaborative working environment.

The successful individual will provide helpdesk support to an expanding customer base, covering a whole range of technologies.

Key duties:
  • Managing customer incident and service requests through an internal ticketing system
  • Provide first class customer service to their clients
  • Monitoring customer environments and systems through their proactive monitoring suite
  • Liaising with 3rd party vendors to log issues and faults
  • Be part of the IT helpdesk to receive and resolve incoming IT issues
  • Escalate and track tickets escalated to other engineers


Requirements and prospects

Desired skills

  • Ability to work independently and maintain a high degree of self-motivation
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • High proficiency in English; both spoken and written

Knowledge of:
  • Windows 7 and 10
  • Microsoft Office 2010 - 2019
  • Office 365
  • Exchange
  • Active directory
  • Basic understanding of virtualisation
  • Basic understanding on server infrastructure
  • Basic understanding of networking


Personal qualities

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy


Desired qualifications

To be an IT Support Apprentice you will need to be a tech enthusiast with 5 GCSEs or equivalent (ideally 9 - 4/A* - C) including maths and English.

Future prospects

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.

After the Apprenticeship:

Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 people start their tech and digital careers with an Apprenticeship.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

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