Apprentice Inbound Call Operator

Location
Tunbridge Wells, Kent
Salary
£140 per week
Posted
08 Oct 2019
Closes
08 Nov 2019
Ref
KT&A2134
Sector
Unspecified
Start Date
Immediate
Duration
Undisclosed

Employer Description

This company provides inbound and outbound call services for businesses throughout the UK.

 

Description of Vacancy

Due to the continued growth of the company and client requirements they are actively recruiting for new team members.

Could you ensure that our callers enjoy the best service when they call us for assistance? You will need to be the kind of person who takes pride in doing things well, keen to learn and build a great future with the friendly and supportive team at this company

You will receive plenty of training and coaching every step of the way. What really matters is that you put your customers first in everything you do. You enjoy helping people, listening to what they want and getting everything absolutely right for them.

You will need to be flexible and able to think quickly too. After all, no two calls are the same here. You can look forward to real variety plus the chance to progress within our award winning growth company.

 

Responsibilities

Receive incoming telephone calls on behalf of businesses

Flexible to answer on behalf of a number of different companies based on script outline

Direct call as appropriate

Provide information as requested

Log and re-direct via e-mail if required

Full training will be provided

 

Wage

£140 per week for the first month.

Wage will then be reviewed and could increase to over £5.20 per hour.

 

Hours

40 hours per week dependent upon shift pattern

Shifts between:

Monday to Friday 8am and 9pm

Weekend shifts – Saturday 8.30am to 5.30pm

Sunday 10am to 4pm

Part time shifts and flexible working always considered.

 

Skills Required

Attention to detail

Good telephone manner

Reliability

Initiative

Good at multi- tasking

Able to work under pressure

Willingness to learn and develop skills

Team working

Accurate typing skills – 40 – 60 words per minute

 

Personal Qualities

Punctual

Friendly manner

Work as part of a team

 

Qualifications Required

Minimum achieved Grade D or equivalent in English and Maths.

 

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

 

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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