Housing Apprentice (Level 4)

Recruiter
BCP Council
Location
Civic Centre, Poole, BH15 2RU
Salary
£19,554.00 annually
Posted
14 Oct 2019
Closes
28 Oct 2019
Ref
VAC001584970
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
December
Duration
Permanent
To develop the knowledge, skills and behaviours required for the level 4 Housing apprenticeship standard - see separate document available from BCP Council website.

Duties include:
  • To be part of the Housing Options team, managing own case load, recognising people's needs and responding accordingly, and providing excellent customer service through giving advice
  • To provide comprehensive efficient, effective support service to the Housing Options Team
  • To provide a frontline face to face and telephone advice service for Housing, general housing enquiries and offer accurate advice on a range of housing related services

For full details, please see the full job description and person specification.

Previous Applicants Need Not apply

Requirements and prospects

Desired skills

  • Effective team worker with a flexible approach to duties
  • Excellent communication and interpersonal skills
  • Be able to deal appropriately with the public and staff on all levels
  • To work under own initiative with minimal supervision
  • Awareness and commitment to customer relations and excellence in service delivery
  • Able to multi task and work accurately under pressure
  • Able to deal sensitively with enquiries from people in a distressed state and collect personal data in an appropriate manner
  • Microsoft Office including Word, Excel, and Outlook
  • Data Protection Regulations Accessing/maintaining IT based information systems
  • Working knowledge of Housing/Homelessness legislation including a range of housing options


Personal qualities

  • Friendly, adaptable, positive approach to work
  • Strong commitment to customer care and delivering high quality services, with a 'right first time' focus
  • Willing to engage in training personal development from feedback and improve service delivery
  • Treats everyone fairly and embraces diversity
  • Actively develops partnerships and works hard to maintain and make them effective
  • Commitment to successfully develop the knowledge, skills and behaviours required for the apprenticeship


Desired qualifications

2 A-levels or equivalent, or relevant experience, or a level 3 qualification in a related subject area.

Future prospects

Progress into a Senior Housing Management position at the end of this apprenticeship programme.

Things to consider

  • Basic Criminal Records Check
  • Ability to travel around the BCP Council area (and to other areas of the UK) in an agreed timely manner
  • Ability to speak fluent English

Interviews are scheduled to be held on the 8th November 2019.