Business Analyst Apprentice - 18645

The Columbia Centre, Station Road, Bracknell, RG12 1LP
£150.00 per week
12 Aug 2019
10 Nov 2019
Role Type
Apprenticeship, Higher
Start Date
Main roles and responsibilities:
  • Resolve all customer issues right, first time, every time
  • Provide a consultative approach to all fixes ensuring the customer gets the best available solution
  • Using in house CRM, log all issues and resolutions to provide accurate status reports by agreed deadlines and when requested timely ad-hoc reports
  • Ensure our customers receive the best possible service to encourage re-sign of managed service
  • Deliver a world class customer experience through effective relationships with internal and external customers
  • Support Project Managers in delivering best of breed solutions on time and to budget
  • Escalate and resolve service affecting issues that arise
  • Ensure the deployment and administration is well controlled and delivered within agreed timescales
  • Ensure that customer solutions are effectively delivered
  • Seek and use customer feedback to improve the level of service offered to ensure that the customer is maintained
  • Adhere to commercial governance in all support activities

Requirements and prospects

Desired skills

  • Communicating for Impact - Able to communicate with enthusiasm and clarity, as well as be able to inspire and influence users
  • Managing a changing Environment: Analytical, simplifies the complex and ambiguous, thinks laterally and creatively, displays sound judgements and solve problems
  • Delivering Results - Can do, delivers, drives BPI OnDemand to win, Sets and prioritises challenging targets, Decisive, makes decisions, Focused, manages own time and resources, is cost conscious without reducing profitability, Manages risk
  • Putting Customer First - Understands the value of profitable customers, listens to and understands the customers' needs, Delivers outstanding customer service
  • Making a Personal Difference - Positive and courageous, Open, trustworthy and trusting, Resilient, takes personal responsibility, Curious, a real desire to learn
  • Performing Through Our People - Motivates people and teams to perform, Values and adapts to different cultures

Personal qualities

  • Personal Development - Develops the capability and expertise of self and shows a drive and determination to progress BPI OnDemand

Desired qualifications

A-Levels in ICT/Business/Computing (or equivalent); an Apprenticeship in a similar subject (this must be at least the level below the planned programme) (or equivalent); an International Baccalaureate at Level 3 in ICT(or equivalent).

Future prospects

Opportunity for a full-time role upon completion of this apprenticeship.

Things to consider

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit:

  • Ping-pong table on site
  • Casual dress code
  • Socials
  • Regular pay reviews

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