Dynamics 365 Analyst Apprentice

Strategy 365 Ltd
16, Haven Crescent, Stoke-On-Trent, ST9 0EY
£8,000.00 annually
16 Sep 2019
01 Nov 2019
Role Type
Apprenticeship, Higher
Start Date
You will learn how Dynamics 365 Customer Engagement can transform businesses and gain a good grounding in associated technologies such as Office 365, PowerApps and Flow. Not only will you work towards a Level 4 IS Business Analyst apprenticeship, you will also have the opportunity to become Microsoft Dynamics 365 certified.

Although the role of an Apprentice Analyst will vary, you will be required to:
  • Operate as a support desk team member helping to staff the support desk during office hours
  • Manage support tickets from initial logging through to successful resolution
  • Identify and document support issues and project requirements
  • Collaborate with other Strategy 365 staff members to ensure successful outcomes of support cases and successful project delivery
  • Elicit and document requirements from key stakeholders to ensure customer requirements are fully understood
  • Assist the Support Desk Manager as and when required

Requirements and prospects

Desired skills

  • A solid interest in technology
  • Ability to communicate clearly with clients and prospects
  • Good written and oral communication skills
  • Ability to present findings to internal staff and customers
  • Grounding in Microsoft technologies such as Word, Excel, PowerPoint
  • Analytical and creative thinking skills to aid customers solve business challenges

Personal qualities

  • Hardworking
  • Determined
  • Reliable
  • Adaptability to work well both as part of a team and independently as required
  • Ability to present yourself in a professional manner

Desired qualifications

  • Minimum of 5 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English Language
  • 2 A-levels in any subject at grades A*-D/9-3(or equivalent)

Future prospects

Strategy365 will support all Apprentices were possible to find work after the apprenticeship training has been completed.

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