Dynamics 365 Analyst Apprentice

Recruiter
Strategy 365 Ltd
Location
16, Haven Crescent, Stoke-On-Trent, ST9 0EY
Salary
£8,000.00 annually
Posted
16 Sep 2019
Closes
01 Nov 2019
Ref
VAC001578177
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
November
Duration
Permanent
You will learn how Dynamics 365 Customer Engagement can transform businesses and gain a good grounding in associated technologies such as Office 365, PowerApps and Flow. Not only will you work towards a Level 4 IS Business Analyst apprenticeship, you will also have the opportunity to become Microsoft Dynamics 365 certified.

Although the role of an Apprentice Analyst will vary, you will be required to:
  • Operate as a support desk team member helping to staff the support desk during office hours
  • Manage support tickets from initial logging through to successful resolution
  • Identify and document support issues and project requirements
  • Collaborate with other Strategy 365 staff members to ensure successful outcomes of support cases and successful project delivery
  • Elicit and document requirements from key stakeholders to ensure customer requirements are fully understood
  • Assist the Support Desk Manager as and when required


Requirements and prospects

Desired skills

  • A solid interest in technology
  • Ability to communicate clearly with clients and prospects
  • Good written and oral communication skills
  • Ability to present findings to internal staff and customers
  • Grounding in Microsoft technologies such as Word, Excel, PowerPoint
  • Analytical and creative thinking skills to aid customers solve business challenges


Personal qualities

  • Hardworking
  • Determined
  • Reliable
  • Adaptability to work well both as part of a team and independently as required
  • Ability to present yourself in a professional manner


Desired qualifications

  • Minimum of 5 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English Language
  • 2 A-levels in any subject at grades A*-D/9-3(or equivalent)


Future prospects

Strategy365 will support all Apprentices were possible to find work after the apprenticeship training has been completed.

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