IT Apprentice - 18365

Recruiter
ASE Computer Services Ltd
Location
Haggs Business Park 3 Haggs Farm, Haggs Road, Harrogate, HG3 1EQ
Salary
£14,000.00 - £16,000.00 per week
Posted
10 Oct 2019
Closes
07 Dec 2019
Ref
VAC001585757
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
January
Duration
Permanent
You'll be regularly coached and helped to achieve your own personal goals. We want someone who is comfortable working outside of their comfort zone.

Main role and responsibilities:
  • Provide customer support, service and technical support through analysis and problem resolving
  • Escalate unresolved calls to the infrastructure support team
  • Log all calls in the Service Desk Call Logging system
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management
  • Own and take forward initiatives and small projects


Requirements and prospects

Desired skills

  • Excellent communicator, it is mission critical to my business
  • Keen and good at IT but having no real background is essential
  • Customer service skills must be good


Personal qualities

  • Someone who can drive (clean licence essential for the role as you will be travelling to different locations)
  • Are in good health


Desired qualifications

A-levels or equivalentare good but not essential, having passes is helpful.

Future prospects

Opportunity to become a permanent member on the Company.

Things to consider

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Understands that an apprenticeship is not over once they have a bit of paper. it takes a long time for much water to go under the bridge

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