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IT Network Engineer Apprentice

Employer
Voip Shop The
Location
75 Exploration Drive, Leicester, LE4 5NU
Salary
£8,000.00 - £10,000.00 annually
Closing date
1 Nov 2019

View more

Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
December
Duration
Permanent
The Voip Shop - Providers of cloud phone systems are currently looking to employ a Technical Support Specialist to work within our growing Technical Support department based at the DOCK technology hub next to the national space centre in Leicester

As a Technical Support Specialist you will be an important part of the department and day to day responsibilities will include: remote fault logging and resolving, remote support of on-site system installs and maintenance, and long-term relationship building with both existing and new customers and suppliers.

Full training provided to complement existing experience in IT.

You will work with and have the full support of 1st and 2nd line support teams at Cisco and Open Reach UK further enhancing your skills as you work within our team learning about and working with the best cloud phone system technology available in the UK

Essential requirements will require the employee to: build strong client relationships, work well individually or as part of a team, communicate effectively, clearly understand customer requirements and provide excellent service to customers and meet SLA's

The position requires a quick learner who is keen to adapt to new technologies alongside their day to day job role.

As such a new employee will be required to have excellent phone manner and organisational skills in order to deliver the highest quality support service. The position will report to our Support Manager.

Key responsibilities:
  • Maintaining Hosted VoIP systems
  • Providing Tech Support
  • Understanding customer networks
  • Communicating effectively with suppliers such as Cisco
  • Updating customers within SLA's
  • Providing high quality customer service
  • Basic Project management
  • Logging and resolving customer faults remotely.
  • Support in setup of phone systems and on-site phone system surveys


Requirements and prospects

Desired skills

  • An effective problem solver with an aptitude for understanding processes and investigating issues
  • Be good at IT and/ or enjoy working with computers and want to make it a career while training in an employed environment
  • Learn better by a practical approach
  • Competent in Microsoft Office
  • Good telephone skills
  • Data input skills
  • Good verbal and written communication skills
  • Knowledge of MS Applications including but limited to Office 2016
  • Good problem-solving ability
  • Strong assessment skills
  • A passion for providing excellent customer services at all times
  • Strong communication skills with people at varying levels
  • IT literate with IT skills such as understanding of basic networking
  • Time management skills - Meeting strict SLA's


Personal qualities

  • To deliver the best possible customer service
  • Flexible and adaptable
  • The ability to work well individually or as part of a team
  • Demonstrating knowledge, skills, good judgement, and integrity in doing your job
  • Listen and provide solutions diligently and promptly
  • Ability to work within a team to achieve a common goal
  • Be humble and polite (very important)
  • Provide a quality and efficient service to our customers


Desired qualifications

  • Completed IT Level 3 - Apprenticeship Qualification or Similar Equivalent
  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)


Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

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