IT Helpdesk Apprenticeship

Recruiter
GIOTECH LIMITED
Location
2, Clove Crescent, London, E14 2BE
Salary
£12,500.00 annually
Posted
25 Oct 2019
Closes
29 Nov 2019
Ref
VAC001590724
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
November
Duration
Permanent
Day to day duties will include:
  • First point of contact for support calls through the helpdesk
  • Logging and assigning support calls through our G2BMS ticket system/software
  • Assisting with 1st line support requests with a gradual build to 2nd line requests
  • Follow standard help desk procedures
  • Testing and fixing faulty equipment
  • Doing backup checks and fixes
  • Assisting with regular server maintenance, AV installs and disk space reviews


Requirements and prospects

Desired skills

  • Ability to build rapport with customers and problem solve
  • Highly organised and detail oriented


Personal qualities

  • A strong interest in IT, computer hardware and maintenance
  • Reliable and conscientious in work habits


Desired qualifications

  • GCSEs at grades A*-C/9-4 (or equivalent qualifications) in maths and English


Future prospects

May lead to future employment and a career in IT Support upon completion of this Apprenticeship.

Things to consider

For further information on the Apprenticeship National Minimum Wage (ANMW), please refer to: https://www.gov.uk/national-minimum-wage-rates

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