Apprentice Customer Service Administrator

Sheerness, Kent
£168.75 per week
29 Oct 2019
29 Nov 2019
Start Date

Sheerness, Kent

Checkmate is the UK’s leading innovator, designer, manufacturer and trainer of lifting and height safety equipment.

Founded by Paul Auston in 1979 and owned by Paul and his son Oliver, who has been CEO of Checkmate since 2006, the business was acquired in June 2018 by The Pure Safety Group, the world’s largest Independent provider of height safety equipment, training and resources. Our UK based facility is now home to the Innovation and Engineering Development Centre for the global business of The Pure Safety Group.

We continue to lead where others follow and this has been recognised with the honour of being granted the Queen’s Award for innovation along with many other prestigious industry accolades.

This is a great opportunity to join a world renowned firm that this year is celebrating 40 years of being a leader in its industry.

Checkmate are looking to take on an Apprentice Customer Service Administrator who can help to ensure that their Sales and Technical team retains its excellent reputation.

As part of your apprenticeship you will be learning on the job from a small but very experienced team seeking to nurture and develop you into the future of the organisation.

If you are ambitious and would relish the opportunity to become part of a leading organisation then Checkmate would love to hear from you!

This is a varied role in which you will be supporting the technical and sales time with the provision of top quality customer service. Tasks will include – but are not limited to – the following:

– Entering job sheets onto the system and ensuring correct documentation is issued
– Process telephone, e-mail and fax sales enquiries promptly

-Ensure customer orders, enquiries, queries and complaints are answered promptly

-Mantaining and developing relationships with existing customers via telephone calls, faxes, e-mails and visits

– Enquire if customer requires any other product or training

-Making accurate, rapid cost calculations and providing customers with quotations

-Follow-up quotations

-Liaise with production and customers on order progress

-Answering daily calls that come into the office

-Working closes with the National sales managers, updating them on daily activity that comes in from the customer, or any issues that may have been raised.

£168.75 per week based on £4.50 per hour

37.5 paid hours per week:

Monday – Friday 08:30 – 17:00

Includes an hour’s unpaid lunchbreak

The successful application should have good communication skills both over the telephone and in writing.

We are also looking for somebody with good computer / typing skills.

We are a friendly team with a good sense of humour and are looking for somebody who will fit in with this and not be afraid to ask questions.

Maths – GCSE Grade D / 3 minimum
English – GCSE Grade C / 4 minimum

On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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