Apprentice Customer Service and Office Administrator
Conveniently located in Folkestone town centre, truGym is one of the most affordable gyms in Folkestone with extensive facilities, a member’s lounge, cardio zone, large free weight zone, resistance zone, and a spin/class studio.
Our membership also includes free classes such as Spin, LBT, Pilates, Yoga and more!
DESCRIPTION OF VACANCY
As an Office Administrator you will be a part of the support team reporting to the gym manager. You will be responsible for carrying out day to day processing and administration tasks in support of daily operations and in development of new initiatives.
You will ensure compliant and effective customer service is delivered throughout a wide range of operations.
Organising post and disseminate to the appropriate department. (i.e. Accounts, Legal, Management).
Compose & track engagement of Social Media campaigns.
Follow up on customer queries with third party suppliers.
Call warm leads (about 12 a day) who have trailed the gym for free.
Maintain Customer database ensuring GDPR is followed.
NLW for age
30 hours a week 6 hours a day
1 hour unpaid lunch
Comfortable working with computers
Clear and confident communicator on the phone and in person
Somebody that wants to learn grow and develop into a role.
Dedicated to get a job done.
English and Maths A-C
PE is desired and a passion for fitness
The perfect candidate would love to work in a fast-paced gym environment.
On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.
Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.