Customer Service Apprentice

Mole Valley District Council
Dorking, Surrey
£14,856 per annum, £7.70 per hour
29 Oct 2019
11 Nov 2019
Start Date
12-18 months

About us
Mole Valley District Council is a dynamic and progressive local authority which delivers a wide range of high quality services. It has big ambitions for the future supported by the ongoing development of its Local Plan and Carbon Management Strategy; delivery of a major regeneration project, “Transform Leatherhead” and the launch of “Opportunity Dorking” which aims to promote the culture and economy of Dorking.

About the role and team 
Working as part of our friendly and supportive Customer Services team, you will be providing frontline customer service delivery over the phone and in person.

You will also handle enquiries received via email and our online forms.

Working in customer services, you will find that no two days are the same. It is a busy environment where working under pressure is the norm. You will build your knowledge and experience to enable you to deal with a wide range of customer enquiries, resolving the vast majority at the first point of contact.

In the customer services team we pride ourselves on the quality of the customer care we deliver whilst meeting customer demand. To do this we work closely with services across the Council. Consequently, not only will you learn how to deliver great customer care, you will also learn more about the wide range of services Mole Valley District Council offers to its residents, businesses and visitors.

Our Apprentices are employed on an 18 month fixed term period, giving plenty of time to complete the agreed qualification and gain significant work experience. At the end of this period if there isn’t a role available within the department or our Council, we will support and network with our neighbouring Councils to try and find you a permanent role.

About you
We need someone who works well as part of a team and on their own initiative. The ability to remain calm when under pressure is key as you must be able to manage difficult conversations and conflict with members of the public over the telephone and in person.

Willing to learn, you will be able to absorb a wide range of information and apply that knowledge in a customer-friendly way to resolve queries and problems professionally and courteously.

Skilled in using computers, you will bring a mature outlook and a desire to do well.

You will gain a solid grounding in understanding and delivering the principles of great customer service in a local government setting.

You will need at least one A Level grade A* – C, BTEC grade Distinction* – Pass, or equivalent and a minimum of five GCSE’s grade 4-9 / A to C, or equivalent including Maths and English to apply.

For You
We will support and encourage you through our annual Performance and Development Review to identify training and career development opportunities. Helping you to reach your career goals and full potential.

We offer

Generous annual leave allowance of up to 28 days and a substantial 15% employer’s pension contribution
Wellbeing package including a free eye test, employee assistance programme and a yearly flu jab
Great Discounts at local shops & businesses, films, shows and the café at Dorking Halls
Prime Location easy links from the A24, A25 and M25 with Free Parking and within walking distance of Dorking Main and Deepdene train stations

Further info
For an informal chat about the role, please contact Simon Gibbs on 01306 879277. Alternatively you can contact HR at
Closing date for applicants: 10am on 11 November 2019
Interview dates: 19 November 2019

How to apply
Visit our careers website email our careers inbox submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.

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