Contact Centre Agent (Placement Officer)

Recruiter
Anonymous
Location
Hemel Hempstead
Salary
18500.00 - 21200.00 GBP Annual + GBP18500 - GBP21200/annum enhancements for evening & weekend
Posted
01 Nov 2019
Closes
29 Nov 2019
Start Date
Immediate
Duration
Permanent
Contact Centre Agent (Placement Officer)

Vacancy ID: 348
Location: Hemel Hempstead
Salary Details: Band 3a GBP18,500 - GBP21,200 per annum plus enhancements for evening and weekend working
Hours: 37.5 hours per week
Vacancy Type: Permanent

About The Role

If you are looking for a fresh challenge, enjoy engaging with people and have the personality, flexibility and skills required to help us deliver a high level of service to our client trusts, along with the ability to work in a performance driven team, then we want to hear from you!

Please note that our Service Centre hours are 8am - 6pm, 7 days per week and you will work varying shifts between these hours on a rota basis.

Check out our offices on the official site of Breakspear Park!

Who are we?

Flexible working for the NHS, by the NHS

NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.

We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.

We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.

NHS Professionals is embraced by the NHS. We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community.

Our people love working at NHS Professionals -together we help one another deliver the highest level of service. Our visionis to have a 'One NHSP' team who feel knowledgeable, confident and empowered.

The role:

An exciting new opportunity has arisen to work as part of NHS Professionals Limited within our Operations Team. The role will be based in Hemel Hempstead.The NHS Professionals Service Centre team provides front line support to our customers taking approx. 50,000 inbound calls per calendar month.

If you love working on the front line engaging with people, then we want to hear from you. We are looking for someone who is highly motivated and organised, has strong customer service experience and enjoys working in a fast-paced environment.

The purpose of the role is to work as part of a team in our busy Service Centre delivering a world class professional service to our internal and external customers. You will predominantly work on the telephone with some administration tasks, so an excellent telephone manner and customer service skills are essential.

Key Responsibilities:

* To assess and resolve all enquires and requests, primarily on the telephone but by all other electronic access channels, ensuring that customer enquiries are resolved at the first point of contact, unless specialist knowledge or further investigation is required.

* To be able manage and resolve differing tasks through multiple work streams

* To make judgement and take decisions within established processes and procedures when dealing with customer requests

* To actively represent the customer throughout the organisation ensuring continuous improvement, highlighting any unusual events or trend and feeding back information to other team members and Team Managers

* Utilising personal knowledge gained from training, databases to ensure accuracy of information and efficiency when dealing with customers.

About The Candidate

* Exceptional customer service

* Fast and accurate data entry/typing skills

* Great listening skills

* Problem solving attitude

* Attention to detail

* Excellent communication skills (written and verbal)

Previous experience of working in a callcentre and or relative customer service environment is essential as well as familiarity with Microsoft Office packages particularly Word and Excel.

About The Company

NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.

We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.

We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.

NHS Professionals is embraced by the NHS. We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community.

Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a 'One NHSP' team who feel knowledgeable, confident and empowered.

What perks are we offering in return?

* Competitive salary with the opportunity for progression for exceptional performers

* 27 days' annual leave per year plus 8 public holidays

* Access to a stakeholder pension scheme

* Health and wellbeing support

* Access to a discount scheme and an employee recognition scheme.

* Ability to buy and sell annual leave

Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful

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