Customer Experience Data Insight and Project Assistant Apprentice

Recruiter
Renault UK Ltd
Location
Rivers Office Park, Denham Way, Rickmansworth, WD3 9YS
Salary
£18,000.00 annually
Posted
01 Nov 2019
Closes
16 Nov 2019
Ref
VAC001593013
Specialism
Engineering
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
November
Duration
Permanent
Our mission is to ensure that we provide excellent customer experience for our customers at key moments of their brand journey.

This exciting role will be vital in supporting our 'customer first' mindset through analytical problem solving, creation of alerts and the proposal of areas on which to focus.

In return we offer a challenging and fun environment to enable you to thrive.
  • Support with creation and deployment of communication alerts for internal customers
  • Review, analyse and report on trends in customer satisfaction and dissatisfaction
  • Co-ordinate customer experience news updates on our internal portal
  • Assist with dealer data queries and provide support with resolving issues
  • Coordinate key KPI updates on internal dashboard
  • Create and maintain trackers and future dashboards to help monitor performance
  • Take an active role in the development of new tools, processes and its deployment


Requirements and prospects

Desired skills

  • Computer literate in all Microsoft packages (Strong excel is desired, Basic PowerPoint & Word).
  • Ability to analyse and interpret data and share your findings and propose potential solutions.
  • Good problem solver.
  • Accuracy with a keen eye for detail.
  • Effective communicator and ability to build relationships.
  • Works well in a team.
  • Planning and organising workload to meet deadlines.
  • Good numerical and analytical skills.


Personal qualities

We are looking for a good team player, able to work under pressure in a fast-paced environment

You will need to be motivated and pro-active in your approach

Desired qualifications

Three 'A' Levels or equivalent plus good standard of Maths and English are required

Future prospects

Completion of the apprenticeship could lead to a full-time permanent role

Things to consider

We offer 24 days paid holiday plus bank holidays

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