IT Network Engineer Apprentice

84, Billingham Road, Stockton-On-Tees, TS20 2SA
£146.25 per week
02 Oct 2019
03 Jan 2020
Role Type
Apprenticeship, Higher
Start Date
As a Technical Support Specialist you will be an important part of the department and day to day responsibilities will include: remote fault logging and resolving, remote support of on-site system installs and maintenance, and long-term relationship building with both existing and new customers and suppliers. Full training provided to complement existing experience in IT. You will work with and have the full support of 1st and 2nd line support teams enhancing your skills as you work within our teams. Essential requirements will require the employee to: build strong client relationships, work well individually or as part of a team, communicate effectively, clearly understand customer requirements and provide excellent service to customers and meet SLA's

The position requires a quick learner who is keen to adapt to new technologies alongside their day to day job role.

As such a new employee will be required to have excellent phone manner and organisational skills in order to deliver the highest quality support service. The position will report to our Support Manager.

Key responsibilities:
  • Maintaining Hosted VoIP systems
  • Providing Tech Support
  • Understanding customer networks
  • Communicating effectively with suppliers such as Cisco
  • Updating customers within SLA's
  • Providing high quality customer service
  • Basic Project management
  • Logging and resolving customer faults remotely.
  • Support in setup of phone systems and on-site phone system surveys

Requirements and prospects

Desired skills

  • An effective problem solver with an aptitude for understanding processes and investigating issues
  • Be good at IT and/ or enjoy working with computers and want to make it a career while training in an employed environment
  • Learn better by a practical approach
  • Competent in Microsoft Office
  • Good telephone skills
  • Data input skills
  • Good verbal and written communication skills
  • Knowledge of MS Applications including but limited to Office 2016
  • Good problem-solving ability
  • Strong assessment skills
  • A passion for providing excellent customer services at all times
  • Strong communication skills with people at varying levels
  • IT literate with IT skills such as understanding of basic networking

Personal qualities

  • To deliver the best possible customer service
  • Flexible and adaptable
  • The ability to work well individually or as part of a team
  • Demonstrating knowledge, skills, good judgement, and integrity in doing your job
  • Listen and provide solutions diligently and promptly
  • Ability to work within a team to achieve a common goal
  • Be humble and polite (very important)
  • Provide a quality and efficient service to our customer

Desired qualifications

  • Completed IT Level 3 - Apprenticeship Qualification or Similar Equivalent
  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)

Future prospects

  • The role offers long term security and the opportunity to progress into a permanent position

Things to consider

  • The Apprenticeship National Minimum Wage guide (ANMW):

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