Apprentice IT Technician

16000.00 - 16000.00 GBP Annual + GBP16000/annum
07 Nov 2019
05 Dec 2019
Start Date
A little about us???

The Mission Group is a collective of creative Agencies led by entrepreneurs who encourage an independent spirit, we are the UK's 9th largest dedicated communications group. But we don't just have roots in the UK, we work out of 31 places including Munich, San Francisco, Chicago, Vietnam, Kuala Lumpur, Hong Kong, Shanghai and Singapore. In total we employ over 1,000 specialist staff.

Our shared services team consists of HR, Finance and IT provide support across the 11 Agencies within in the Group. As a Junior IT Technician, you will be delivering professional support to a complex variety of businesses within the Group across the UK, US and Asia.

What will I be doing?

You will be working with a few of The Mission Agencies to carry out a large variety of IT tasks. Tasks and queries will be coming in to you via telephone, an online ticketing system and over email. You will be working with both Mac and PC setups, assisting many different colleagues with a range of issues and problems.

Tasks will include but are not limited to:

* Microsoft O365 Email Server user administration

* New user setup and machine (PC/Mac) deployment following a checklist

* Following various checklists to adhere to pre-determined frameworks

* It is a busy but rewarding environment and as an apprentice with us, not only will you learn lots working in the day to day role, but you will also achieve an invaluable qualification as a Level 3 Infrastructure Technician.

The modules included in this Apprenticeship Programme are:

* Module 1: Induction, and Networking and Architecture

* Module 2: Mobile and Operating Systems

* Module 3: Cloud Services

* Module 4: Business Processes

* Module 5: Coding and Logic

What will I need?

We are looking for people who have a passion for IT, a desire to commit to a fully supported training programme and a basic understanding of:

* Microsoft Windows Client Operating Systems e.g. Windows 7/10

* LAN Technologies

* Windows Active Directory

* Mac OSX Operating Systems

* Mobile Device Management

* Installing and maintaining Printers

And in return???

* 25 days' holiday, increasing to 29 after 2 years' service (+ Bank holidays)

* Company pension scheme

* Medical cash plan - including employee assist programme, contributions to dental, optical, physio etc.

* Health and wellbeing programme

* Childcare vouchers

* Regular staff social events

* Company Christmas closure

* Cycle to work scheme

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