Network Operations Engineer Apprentice - 19105

21, Woodthorpe Road, Ashford, TW15 2RP
£18,000.00 annually
06 Nov 2019
03 Jan 2020
Role Type
Apprenticeship, Higher
Start Date
Main role:
The role plays a key part in resolving technical faults across our customer base, which includes:
  • End users (B2C) and managed service offerings (B2B). Products supported will include a wide
  • Range of services ranging from public and private cloud services, large enterprise wired and
  • Wireless network infrastructures through to end user troubleshooting
  • The network operations engineer role will provide outstanding service focussed on resolving
  • Escalated incidents from the customer facing support teams, resolving urgent monitoring alerts
  • Network equipment commissioning, and planned network maintenance

Main Responsibilities:
  • Handle technical support issues via incident management escalations
  • Daily use of monitoring systems to proactively identify and resolve potential issues
  • Configuration and commissioning of wired and wireless networking equipment
  • Integration of multi-vendor network devices with the monitoring systems
  • Maintenance and development of the monitoring systems
  • Day-to-day Technical Operation activities (network migrations, design changes, infrastructure updates and firmware updates)
  • Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting

Requirements and prospects

Desired skills

  • Ability to work individually and as part of a team, potentially covering extending working hours
  • Working experience on incident management processes and prioritisation
  • Working experience with monitoring systems, and have an excellent understanding of monitoring best practices
  • Good general networking knowledge, including routing (OSPF, BGP), firewalls and switching

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills

Desired qualifications

  • A-Levels in ICT/Business/Computing
  • Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)
  • Or an International Baccalaureate at level 3 in ICT

Future prospects

They'll be a full time opportunity available upon successful completion of the apprenticeship

Things to consider

Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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