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IT Support Apprentice

Employer
Remit Group
Location
NG9 7EW, Nottingham
Salary
Hourly Wage of £3.90 per hour - Salary to increase to NMW after 12 months
Closing date
13 Dec 2019

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Specialism
IT
Sector
Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
December
Duration
6-12 months

Job Details

This is a fantastic expanding opportunity for any technically minded and computer literate individual to join a constantly expanding and welcoming team! The successful Apprentice will have the chance to get involved in Advanced IT's different departments in an Apprenticeship role that blends many aspects of IT and Technical Support.

Main Roles and Responsibilities:

  • Learn and help support with the provision of 1st Line Technical and Operational support to all of Advanced IT's external clients - including schools and commercial customers
  • Assist in the execution of help - desk tasks and faults; learning how to ensure an adequate delivery of systems and problem resolution within agreed timescales
  • Support with various IT tasks; which includes performing preventative and corrective maintenance of ICT equipment
  • Learn how to perform and assist with computer updates and replacements as directed
  • Have the chance to install and configure PC workstations and associated software packages as and when directed
  • Support other senior team members with provisions of technical support to both the company and the neighbouring school
  • Learn to take responsibility for both the promoting and safeguarding of welfare for the children and young people within the school

Advanced IT will also have an additional site based within Derby; due to this the successful Apprentice may be required to visit this site with other members of the IT Support team when necessary.

Desired skills

You'll need to have

  • A previous experience or knowledge of using computers, including an understanding of desktop operating systems and hardware
  • Demonstrability ability to help troubleshoot and resolve problems
  • Able to self-manage own workloads whilst being able to adapt to changing priorities

Personal qualities

  • Determined and keen interest in the IT sector
  • Ambitious and reliable
  • Willing to learn and progress
  • Willing to go the extra mile
  • Good team member

Desired qualifications

You need to have at least 5 GCSE's (or equivalent) grade A*-C/9-4 including English, Maths, and ICT or the equivalent.

Training to be provided

The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles.

As a result, you will receive the following qualification:

  • Infrastructure Technician (Standard) Level 3
  • Functional Skills in English and maths (if required)
  • MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)

Company

Remit Group is an Ofsted Grade 2 provider, and recognised as Outstanding for the delivery of Leadership and Management.

We specialise in supporting employers with managing both the apprenticeship levy and Government funded support in automotive, IT, business, retail, food manufacturing, hospitality, care and management.

We are focused on the experience of our learners and providing real career opportunities for young people and adults.

Our team is passionate about developing employer partnerships using apprenticeship training and we work closely with a number of employers, schools and colleges to deliver effective and innovative apprenticeship programmes.

Remit works closely with industry bodies and employers to ensure training is relevant, effective and provides a high return on investment.

Training delivery is tailored to suit the needs of every learner and the employer.

Company info
Website
Telephone
0115 975 9550
Location
4 Orchard Place
Nottingham Business Park
Nottingham
Nottinghamshire
NG8 6PX
GB

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