2nd Line Apprentice Level 4 - 14370

Dialageek Ltd
£250.00 per week
14 Feb 2018
02 May 2018
Role Type
Apprenticeship, Higher
Start Date
Weekly wage £250.00

  • Working week Monday to Friday, 9am-5pm

    Total hours per week: 37.50

  • Apprenticeship duration 24 months

  • Possible start date 07 May 2018

  • Date posted 14 Feb 2018

  • Distance 114.6 miles

  • Apprenticeship level Higher Level Apprenticeship

  • Reference number VAC001362435

  • Positions 1 available

  • Requirements and prospects Desired skills

    Desired skills and qualities
    • Self-motivated
    • Technical problem solver
    • Highly-organised
    • Excellent time-management skills
    • Detail orientated
    • Confident communicator
    • Able to multitask
    • You have a knack for technical problem solving and thinking on your feet
    • You have been complimented on your patience when dealing with non-technical folk
    • You have experience solving issues on multiple platforms; Apple Mac, PC, Microsoft server platforms, etc.
    • You have an understanding of Servers, NAS drives, Wired/Wireless networks, Printers etc.
    • You have experience troubleshooting and installing wireless/wired networks and broadband connections
    • You are knowledgeable and confident in your ability to give advice on what is best for a client's individual needs
    • You can adapt instructions to different levels of understanding to ensure any client is comfortable with new equipment, software or work undertaken
    • You have a confident phone manner
    • You can explain technical issues in an accessible way
    • You'll ideally have at least 1 years of experience providing 1st and 2nd Line IT support for business
    • You'll ideally have a full driving licence with own reliable clean transport (mileage expenses paid)

    Personal qualities

    Someone with an enthusiastic and professional attitude and a commitment to learning new skills

    Desired qualifications

    • A-Levels in ICT/Business/Computing
    • Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)
    • Or an International Baccalaureate at level 3 in ICT
    • Or a BTEC Extended Diploma in IT (180 credits)

    Future prospects

    92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

    Things to consider

    • 20 days holiday + bank holidays
    • Great office snacks
    • We close the office over Christmas (in addition to your holiday)
    • Summer and Christmas party
    If there's a local training event or workshop you want to attend, we'll do our best to make that happen.

    Important Information
    “QA's Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

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