Bar and Waiting Apprenticeship

Knightsbridge and Southbank
National Minimum Wage
20 Feb 2018
20 Mar 2018
Start Date
12-18 months

The Harvey Nichols Hospitality Apprentice Scheme provides opportunities for new team members to achieve an Apprenticeship through 13 month training programmes.
 The scheme allows apprentices to earn while you learn in a job you can be passionate about, gain a nationally recognised qualification and gain additional skills through enhanced learning opportunities.

 Weekly Wage: Minimum wage
 Working Week: Minimum 30 Hours
 Apprenticeship Duration:
 Possible Start Date:  March 2018
 Locations:  Knightsbridge or OXO Tower
 Apprenticeship Level: Level 2 Hospitality Team Member
 Positions Available: 2

Job Purpose:
 To provide prompt, efficient and courteous service to all customers across our hospitality functions including our restaurants, brasseries, bars and cafes.

Job Objectives:
• Provide the highest possible standards of customer service ensuring all guests are served in a polite, efficient, professional and friendly way.
• Take customer orders accurately and follow all steps of service to ensure guest satisfaction.
• Establish a good working relationship with team members.
• Have a thorough knowledge of the menu and drinks list in order to answer customer queries and make recommendations.
• Maintain a safe, hygienic and secure working environment.
• Maintain high standards of personal presentation.

Bar Specific Objectives
• Prepare all drinks efficiently and tidily to the very highest standards
• Ensure compliance with licensing regulations
• Using basic cocktail making techniques prepare cocktails to the customers taste.

Waiter Specific Objectives
• Serve all food orders efficiently, correctly and to the highest of standards
• To have a full working knowledge of the OXO Tower Restaurant, Bar and Brasserie and Harvey Nichols Restaurant Operations.

Desired skills
• Pride in delivering excellent customer service
• Great team player
• Strong communication skills
• The ability to work under pressure in a fast paced environment
• Organised multitasker

Personal attributes required
• Passionate about developing your skills in the hospitality sector
• A willingness and desire to learn
• Drive and energy
• A flexibility to work weekends and evenings

Qualifications required
 No previous qualifications required

Future Prospects
• On-going training and development provided by the Harvey Nichols Learning & Development team which will provide opportunities to move on to a full time job
• On and off job training across different disciplines and departments across Harvey Nichols

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