Technical Support Apprentice

Verint Systems UK Ltd
£138.75 per week
20 Feb 2018
01 Jun 2018
Role Type
Apprenticeship, Higher
Start Date
Weekly wage £138.75

►Wages explained

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

Minimum Wage Rates

  • Working week Monday to Friday, 9am to 5.30pm.

    Total hours per week: 37.50

  • Apprenticeship duration 18 months

  • Possible start date 04 Jun 2018

  • Date posted 20 Feb 2018

  • Distance 38.6 miles

  • Apprenticeship level Higher Level Apprenticeship

  • Reference number VAC001364887

  • Positions 1 available

  • Requirements and prospects Desired skills
    • Understanding and exposure to Windows operating systems
    • Some exposure to or interest in Microsoft SQL Server: Transact-SQL and SQL Administration
    • Understanding of enterprise applications and Microsoft environments
    • Exposure to or knowledge of TCP/IP, DNS, LDAP, WMI, Single Sign On
    • Ability to learn WebLogic, or alternative application servers - Jboss, Websphere
    • Ability to learn virtualisation - VMWare vSphere, Citrix
    • Interest in or the ability to learn programming and debugging
    • Some understanding or experience of contact Centre Software/Solutions
    Personal qualities
    • Understanding of the customer technical support function or a previous customer facing role, with good interpersonal skills (written and spoken)
    • Effective and efficient problem solving skills - Ability to define problems, collect data, establish facts and draw valid conclusions.
    • Must be independent, self-motivated, a team player and have a people-oriented outlook
    • Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction.
    • Be able to follow current processes, and be proactive to identify process enhancements, to be flexible in achieving objectives.
    • Able to be professional and have timely management of personal work load covering multiple problems
    • Keep up to date with emerging technologies and current 3rd party platform versions, including Verint products.
    • Excellent organisational skills and work ethic
    • Familiarity with debugging tools/techniques (e.g. WebEx)
    Desired qualifications

    A minimum of 5 GCSEs (or equivalent qualifications) at grade C or above including English and Maths.

    Future prospects

    96% of Arch apprentices move straight into the destination of their choice when they finish their apprenticeship with many seeing their salary go up immediately post-apprenticeship!

    Things to consider

    Before you apply for this role, have you asked yourself:

    Do I live close enough to London that I could commute there and back every day?

    Do I meet the qualifications required for this role?

    Am I available to start an apprenticeship within the next two months?

    Do I want to work in the IT Network industry and have I researched into it?

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