Commercial Banking Customer Service Advisor Apprenticeship 2018 Level 3 - London
If you’re looking for a career that will give you plenty of opportunities to develop, and where you will be respected as an individual and valued for the contributions you make, why not join HSBC and your future will be rich with potential. HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our size and global reach means we offer many ways for you to develop your career.
Within HSBC, Commercial Banking serves millions of businesses, from small enterprises and mid-market companies to large multinationals. We provide the services and expertise that businesses need to thrive. Our Commercial Banking Financial Services apprenticeship, offers roles across a variety of areas within the Commercial Banking business.
We currently have full-time apprenticeship opportunities across England that are suitable for candidates for all ages, who are interested in pursuing externally recognised professional qualifications while working in our Commercial Banking business. This offers diverse and varied duties with fantastic career progression opportunities within Commercial Banking and across the wider Bank.
The role of the Customer Service Officer (known at HSBC as a Business Specialist) is to deliver a professional face to face service experience to customers, prospective customers and professionals in order to maximise contribution towards the Business Banking Portfolio segment and to improve customer engagement.
Your responsibilities will include:
- Being an ambassador for HSBC and develop the bank’s profile in the local business and wider community
- Supporting customers and placing their needs at the forefront of all that we do, setting world class standards
- Seeking new opportunities and nurturing existing relationships to identify new business opportunities
- Building a network of business introducers in the local professional and business community
Adhering to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk
What to expect
You will undertake an Apprenticeship leading to recognition against industry standard competencies and the opportunity to gain a professional knowledge-based qualification. The professional qualifications can lead, with further study, to a banking degree. You will also have the opportunity to meet new people, develop your professional network, while earning a competitive salary and benefits package.
At HSBC we value every member of our team, we take the time to get to know our staff and will support you with tailored development plan and internal career opportunities which will allow you to progress within HSBC. We can offer you competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Learning, development and support
Designed to help you build on your talents and gain new skills, the Apprenticeship programme comprises of three components:
- A competency-based qualification that is recognised nationally which you'll gain from undertaking your day-to-day job.
- Level 3 Snr Financial Services Customer Advisor Apprenticeship which is a nationally recognised and will include Certificate in Business Banking & Conduct from LIBF.
- Functional skills including communication, technology and team work
In addition to on-the-job training, you will have access to the wider learning and development curriculum offered at HSBC, including HSBC University, as well as opportunities to join our Employee Network Groups and participate in sustainability activities.
Qualifications and Requirements
The successful candidate for this role must have:
- Minimum 5 GCSEs (or equivalent) including English and Mathematics at Grade C.
- Clear communication skills, both written and verbal
- A desire to learn and work at pace with changing priorities
Other desirable qualities are:
- Being highly proactive and effectively managing your own time
- Being an effective networker with the ability to maintain positive working relationships
- Experience in the workplace, this can include volunteering or work experience
Please note – Any candidate who already have a degree in financial services or level 3 financial services apprenticeship would not be eligible for this role. Please continue to our careers page to see what alternative opportunities we have available.
The salary for this role varies depending on the location.
Leeds/Manchester/Birmingham/Bristol/Southampton: The starting salary for this role is £19,224.00 and will increase to £20,224.00 after successful completion of your apprenticeship.
London/Reading: The starting salary for this role is £21,427.00 and will increase to £22,427.00 after successful completion of your apprenticeship.