Field Support Technician Level 3

Reading, Stevenage
£16,422 per annum
27 Aug 2020
27 Sep 2020
Start Date
12-18 months

In Field Services we aim to keep our customers connected constantly so that their business can thrive. We look after service in the field – this means we work on-site with our customers.  Our customers range from small local business right up to large corporate organisations such as the Police.

Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve. That could be anything from provision or repair, hardware, software or infrastructure.

Do you want to play a key role in helping our customers make the most out of their digital products and services?

As a Field Support Technician you will be working in the field day-to-day, you will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs. You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer’s services and solutions are set up, optimised and the customer is using them. You will make recommendations on new solutions and may even, sell them to the customer.

This is an incredible opportunity for someone who is passionate about technology. If you love having great conversations, then why not apply today?

Training & support

With our training and ongoing support you’ll not only learn the ropes but you’ll develop personally, learning skills such as:

  • Basic install, commission and maintenance of customer equipment transmission to meet customer requirements.
  • How to set up BT apps and services for the customer on their device
  • Customer’s existing technical set-up and will have the awareness and appropriate understanding to recommend solutions, products and services to improve their service

The apprenticeship framework you’ll follow will vary depending upon where in the UK you are based. In England, you’ll follow Unified Communications Level 3, in Wales you’ll follow IT Software, Web & Telecoms Professional Level 3, and in Scotland you’ll follow ICT Modern Apprenticeship Level 3.

Entry requirements

You’ll need to achieve a minimum of four GCSEs at grades 4-9 (C or above) including English and Maths. Equivalent qualifications are accepted. You’ll also need a full driving license with no more than six points.

Please note: All of our apprentice schemes are subject to eligibility criteria.