Customer Service Apprentice

6 days left

Recruiter
Confidential
Location
Hove
Salary
4.15 - 4.15 GBP Hourly + GBP4.15/hour
Posted
01 Sep 2020
Closes
29 Sep 2020
Start Date
Immediate
Duration
Permanent
Job Title: Customer Service Apprentice

Location: Hove

Salary: GBP4.15 per hour plus commission and bonuses will be available at all points throughout the apprenticeship

Full time: Monday-Friday 9am-5pm

The role encompasses customer service, administration and sales, with training on the entire customer journey from Insurance review to policy purchase.

Responsibilities

To candidate will be trained on contacting customers, confirming current information and obtaining key information. Then transfer the customer to a sales adviser, the candidate will update and manage client records, adding notes and information as well scheduling call back, managing appointments and providing essential support to experienced sales advisors.

The candidate will then be trained on all aspects of an FCA regulated compliant sales process which will include home insurance product knowledge. Progress will allow customer contact from start to finish and manage the entire customer journey including full administration. This will include different areas of customer administration, customer experience surveys, liaising with insurers and amending existing customer policy details.

Full training will be provided, Including:

Financial Conduct Authority (FCA) compliance processes
Telephone, Automatic dialler system, Live Chat, Email
Client Record Management System (CRM)
Policy Administration
Insurance product Training
Online and Offline Customer application & Quote systems
Communication techniques
Soft Skills Training
Sales techniques
Objection HandlingRequirements

Desired skills

Computer literate, Microsoft Excel Word and Outlook is beneficial.
Confident and outgoing with excellent communication skills

Desired personal skills

Confident
Conscientious
Polite with good timekeeping and attendance
Able to work in a team.
Determined and driven to learn, succeed and work outside their comfort zone.

Desired qualifications

A-C grades or equivalent in English and Maths

Future Prospects

Full-time position, CII qualifications, Uncapped Commission Earning Opportunities

For more information please contact Angela Potter at Clearline Recruitment

Similar jobs

Similar jobs