ICT Apprentice Level 4

7 days left

Solihull Metropolitan Borough Council
Council House, Manor Square, Solihull, B91 3QB
£18,562.00 annually
01 Sep 2020
27 Sep 2020
Role Type
Apprenticeship, Higher
Start Date
Provide general day to day administration and support for all IT systems and facilities including the PC networks used by the Solihull Metropolitan Borough Council, dealing with problems and enquiries and providing advice and support.

Scheduling meetings with users and in recording minutes of meetings with users and suppliers.

General administrative support for any procurement of IT system.

Carrying out periodical audit of the location of equipment and software licenses.

Refer operational problems to the IT Help Desk where necessary, monitoring records of Help Desk calls and their resolution and reviewing equipment 'down'time.

Generate data, statistics and reports for end users, where they are unable to achieve this locally or liaise with the IT suppliers on the production of reports.

Ensure that systems documentation is kept up to date.

Assist in raising orders and paying invoices for IT software, hardware and services.

Any other appropriate duties as and when required.

Requirements and prospects

Desired skills

  • Must have experience of working with and enthusiasm for computers/IT eg building computers, developing a website, blogs etc.
  • Good knowledge of IS and IT
  • Good knowledge of a programming language, operating system or IT hardware
  • Good communication skills both verbally and in writing to a range of people
  • Good attention to detail
  • Ability to organise own workload and meet deadlines ensuring work and study commitments are met at all times
  • Able to work independently and in a team
  • Ability to use own initiative and analytical thinking to solve problems in respect of computer usage
  • Ability to assess priorities within varied workloads
  • Able to gather requirements, understand business priorities and work constructively with users to develop IT solutions

Personal qualities

  • Must be able to work under pressure

Desired qualifications

  • Must have level 3 ICT qualification or 2 "A" levels
  • GCSE Grade C or above (9-4) or equivalents in English and maths
  • Certificates would need to be produced before a formal job offer could be made

Future prospects

This is initially a fixed term contract for 2 yearswith the possibility of a permanent position on successful completion of the apprenticeship.

Things to consider

You may also be required to work from138 Meriden Drive, Birmingham, B37 6BX, so please ensure you are able to travel to both locations before applying.

Similar jobs

More searches like this

Similar jobs