Apprentice Software Support Consultant (BSc Digital Degree Apprenticeship)

5 days left

Recruiter
Wharncliffe Business Systems Ltd
Location
Wentworth Industrial Park, Maple Road, Barnsley, S75 3DL
Salary
£12,000.00 - £14,000.00 annually
Posted
04 Sep 2020
Closes
25 Sep 2020
Ref
VAC001649285
Specialism
IT
Sector
Technology
Role Type
Apprenticeship, Degree
Start Date
October
Duration
Permanent
You will be assisting clients and the team in diagnosing and resolving technical issues and providing helps and advice on software applications. Typical activities will include:
  • Handling of incoming Service Cases assigned to you
  • Assisting colleagues on their Service Cases
  • Liaising directly with clients to keep them updated and gain additional information
  • Liaising with strategic partners to gain assistance where needed
  • Remotely connecting to client systems to diagnose and resolve issues
  • Working with colleagues, including our infrastructure help desk consultants
  • Carrying out system administration when clients request changes


Requirements and prospects

Desired skills

  • Good personal communication skills
  • A desire to deliver excellent customer service
  • Analytical, able to problem solve and apply a methodical approach
  • Driven, with a commitment to "get the job done"


Personal qualities

  • Able to work both independently and within a team
  • Organised, able to manage workload
  • Willingness to learn


Desired qualifications

112 UCAS points from A-Levels or Level 3 BTEC (including IT or Computer Science) or completion of a Level 3 IT apprenticeship.

Future prospects

This is a great opportunity for a dynamic and friendly person looking to progress quickly within the world of IT.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

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