Apprentice Customer Service Technician

Recruiter
GK Apprenticeships
Location
Wakefield
Salary
9000.00 - 14635.00 GBP Annual
Posted
10 Sep 2020
Closes
08 Oct 2020
Specialism
Journalism
Sector
Charity
Start Date
Immediate
Duration
Permanent
Apprentice Customer Service Technician
Wakefield, West Yorkshire

The Company

Bellingham IT specialise in implementing and supporting IT solutions for businesses throughout Wakefield and Leeds. Offering a one-stop-shop of hardware, operating system and application software support, they also specialise in Cloud IT solutions.

They are now looking for an Apprentice Customer Service Technician to embark on an 15 month apprenticeship which will lead onto a Level 4 apprenticeship after successful completion.

The Benefits

- Initial apprenticeship salary of circa GBP9,000
- Leading on to a Level 4 apprenticeship offering GBP14,635
- GBP500 towards driving licence
- Lunch subsidiary

Apprenticeships are the perfect platform from which to commence a career and gain training and qualifications whilst you are earning. This apprenticeship is the perfect 'stepping-stone' to a Level 4 apprenticeship. You will have the chance to first gain a Level 3 qualification before progressing onto the Level 4.

You will be supported throughout your learning experience and will be able to take charge of your own future as the company is committed to growing their workforce through apprenticeship schemes. As such, you will only be limited by your own ambition and drive to progress.

So, if you are looking to develop an exceptional IT career and are eager to get into the workplace and start earning, this is the role for you.

The Role

As an Apprentice Customer Service Technician, you will take on an apprenticeship scheme that will enable you to become a highly trained and qualified technical support professional within the IT sector.

Specifically, you will learn to:

- Provide technical support, answering support queries received via email, phone or web portal
- Resolve users' IT problems and issues
- Log calls and actions and record the actions taken to resolve an issue
- Complete weekly IT health checks and backup management activities
- Support on-site IT problems
- Follow service desk processes, policies and procedures

About You

To be considered as an Apprentice Customer Service Technician, you will need:

- GCSEs at Grade C (4) or above, which must include Mathematics, English Language and Literature and Science at Grade C (or equivalent) or higher
- A BTEC Level 3 in Computing or a relevant subject
- PC hardware set up and configuration skills
- Good communication skills both verbal and written
- Customer service skills
- To be a methodical and strategic thinker

Other organisations may call this role IT Apprentice, IT Support Apprentice, Apprentice IT Engineer, Apprentice IT Technician, Trainee Helpdesk Technician, Trainee IT Analyst, Trainee Desktop Support Technician, or Information Technology Apprentice.

This role would be suitable for those considering an IT Apprenticeship, IT Internship, Computing Apprenticeship, or IT Engineering Apprenticeship.

The start date for this role is the 21st September 2020.

Interviews are scheduled for the 3rd and 4th September 2020 with a taster session office between 7th and 11th September 2020.

So, if you're seeking your next challenge as an Apprentice Customer Service Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency...... click apply for full job details

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