Customer Service Administrator Apprentice

Recruiter
Confidential
Location
Brighton
Salary
6.00 - 7.50 GBP Hourly + GBP6.00 - GBP7.50/hour
Posted
14 Sep 2020
Closes
12 Oct 2020
Start Date
Immediate
Duration
Permanent
Job Title: Customer Service Administrator Apprentice

Location: Brighton

Salary: GBP6-GBP7.50 per hour depending on experience

30 hours per week, Monday-Friday 09:30am-16:30pm

Our client based in Brighton is looking to recruit a Customer Service Administrator.

Responsibilities:

Answering client support messages via telephone or Web promptly to enhance the customer service experience
Patiently listens attentively to client and connects them with the appropriate department to address their needs
Quickly learning the functions of the system to log in and respond to client complaints
Accurately records and logs interaction with clients and updates account information and able to retrieve this information to create reports for management
Keeping sensitive information and financial records private and confidential
Working with management to maintain best practices for efficient communication with clients
Address client questions about new products, services, promotions on sales
Willing to learn from management to properly apply company policy to client solutions
Contributes to bottom lines sales by increasing customer satisfaction.Requirements

Desired skills:

Good Communication Skills
Customer Service Support Experience
Excellent Listening Skills
Results-Driven
Able to Work as a Team
Ability to Work in Fast-Paced Environment
Ability to Work Under Pressure
Pays Attention to Detail
Fast Learner
Engaging Personality
Problem-Solver
Analytical
Patient
Multi-tasking
Prioritising
Phone Etiquette

Desired personal skills:

Can do attitude
Good time-keeping
Ability to hold a good conversation.Desired qualifications:

A-C GCSE grades in English and Maths or equivalentFuture Prospects

This is an opportunity to come in at ground level and help to not only create and make the role what the individual wants it to be but to also grow with the company, with a view to become an integral part and lead a team.

For more information please contact Angela Potter at Clearline Recruitment

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