Network Engineer Apprentice

Juno Digital Ltd
3rd Floor, Falcon Mill, Handel Street, Bolton, BL1 8BL
£12,000.00 annually
18 Sep 2020
17 Nov 2020
Role Type
Apprenticeship, Higher
Start Date
This will be a technical support role with direct contact with clients and assisting other team members. You will be heavily involved in Microsoft Cloud services, Windows infrastructure maintenance and networking. Exposure to the software development part of the business may also be of interest.

Your duties and responsibilities in this role will consist of:
  • Answering support communication from customers, in an efficient and courteous manner
  • Initial troubleshooting of issues and assisting customers' requests
  • Escalating tickets internally to other team members as appropriate
  • Consult with technical colleagues to resolve complex IT problems and issues
  • Occasionally attending on-site customer projects to assist colleagues
  • Perform desktop support for customers based in and around our office location
  • Preparing IT equipment and services for new users
  • Customer infrastructure administration with routine tasks
  • Documenting customer instructions and internal processes

Requirements and prospects

Desired skills

  • Good understanding of Microsoft 365 cloud services and Office applications
  • Proficient with Windows 10 setup and troubleshooting
  • Windows Server experience would be advantageous, including filesharing and Active Directory
  • Good understanding of networking principles and device configuration
  • Good understanding of IT security and demonstrate ability to assess risks
  • Programming and database experience would be advantageous to assist in other areas of the business
  • Organisational skills
  • Demonstrate ability to work as part of a team and on own initiative
  • Enthusiasm in computing, IT services and new technologies

Personal qualities

  • Ability to work attentively
  • Reliable
  • Eager to learn
  • Ability to form good working relationships

Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

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