IT Technician Apprentice

Hampton School
Hampton School, Hanworth Road, Hampton, TW12 3HD
£18,000.00 - £21,000.00 annually
22 Sep 2020
06 Oct 2020
Role Type
Apprenticeship, Higher
Start Date
Responsible for: -
  • Providing first and second-line support
  • Troubleshooting support calls which have been logged on the IT Service Desk
  • Responding to user requests and maintaining communication in line with the service-desk guidelines
  • Answering the IT Services phone to log and resolve queries raised by staff
  • Proactively walking the school sites to check IT equipment and log any faults or damage in the service-desk
  • Setting up and decommissioning IT resources following the school's procedures.
  • Replacing IT peripherals when required
  • Carrying out maintenance on hardware
  • Updating the asset management system with direction and approval from the IT Service Administrator
  • Providing out of hours support for scheduled and emergency scenarios
  • Following the departments working practices, standards and ethos
  • Escalating any IT issues or challenges to the IT Service Administrator
  • Accountable for driving personal continued professional development, in line with the Trust's CPD model and IT requirements
  • Identifying IT service improvements and providing feedback on areas for improvement
  • Supporting the successful delivery of new projects or developments

Requirements and prospects

Desired skills

  • Logical and analytical thinking skills that aid troubleshooting and problem solving
  • The ability to identify and complete work independently, including taking responsibility
  • Ability to use own initiative and demonstrate energy, commitment and enthusiasm
  • Excellent organisational skills

Personal qualities

  • The ability to communicate politely and in a timely manner at all times
  • The ability to be flexible and adaptable in a fast paced environment
  • The ability to be proactive and ask for support as required
  • To regularly challenge and improve skills and knowledge in a structure manner

Desired qualifications

A minimum of five GCSE's or equivalent, grade C/4 and above which includes maths, English and ideally ICT or Computer Science.

Ideally havea relevant Level 3 qualification.

Future prospects

This opportunitycould lead to further study - such as degree level apprenticeship.

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