Apprentice NOC Engineer (Level 4 Network Engineer Apprenticeship)

6 days left

Daisy Communications
1, Lindred Road, Nelson, BB9 5SR
£15,000.00 - £22,000.00 annually
28 Sep 2020
06 Nov 2020
Role Type
Apprenticeship, Higher
Start Date
  • Provide support for customer technical services To Daisy's Enterprise and Service Provider customer base including monitoring, incidents, changes and appropriate service requests within agreed service hours and to agreed service levels
  • Participate in a shift pattern across the Technical Ops NOC/Connectivity portfolio to cover all relevant technologies- 24x7 shift pattern or Day Based 0700-1900
  • Carry out proactive maintenance to maximize availability including patching, config backup and capacity management, with documented and automated processes from the Service Towers
  • Maintain your technical skills and upskill to cover all relevant technologies if/when required
  • Keep abreast of new developments in your relevant technology
  • Participate in Change Management process, creating and updating CAB Requests as appropriate, attending CAB meetings at request as appropriate to ensure proposed changes do not compromise network availability
  • Establish effective working relationships with key parties from internal stakeholders to external suppliers; encourage stakeholder engagement and drive high quality working relationships
  • Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the Corporate Intranet
  • As a team member you must ensure: You are aware of your security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet; The principles listed with the Daisy Group Security Policy Statement document are embedded within your daily operations
  • Carry out any 'ad hoc' assignments as and when required
  • Be compliant with health and safety company policy and legislation

Requirements and prospects

Desired skills

  • Experience in team working to deliver excellent results
  • Excellent verbal and written communications skills
  • Ability to work in a fast-paced office environment where multi-tasking is a must
  • Security clearance (SC) or the ability to obtain this level of clearance is mandatory

Personal qualities

  • Good time management skills to enable you to prioritise and deliver to tight timelines
  • A positive, confident and client centric approach to work, with a desire to deliver consistently high-quality service
  • A positive outlook with the ability to be flexible and adaptable

Desired qualifications

  • At least five GCSEs (or equivalent) at Grade C or above including maths, English and either IT or Science
  • Educated to Level 3 as a minimum in an IT based subject
  • Please ensure that your full educational history is stated on your application

Future prospects

By working hard and demonstrating your ability, drive and commitment throughout your apprenticeship scheme, upon completion you may be offered a permanent contract dependant on the needs of the business ensuring you have further opportunities to continue growing within this exciting organisation.

Things to consider

  • What are the benefits of working at Daisy?
  • Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort
  • But working at Daisy is much more than just a fair salary. It's about providing a range of benefits and opportunities to all our staff to make working with us enjoyable
  • Our ethos is simple: the more you put in the more you get out

Here are some of the benefits that we offer...
  • 25 days holidays, plus bank holidays, and the option to purchase more!
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you're getting married
  • Auto enrolment following probation into a salary pension scheme
  • Access to exclusive offers on a range of Daisy products

Lancashire / Yorkshire - Home based - although you will be expected to travel into either the Birstall or Nelson office on occasion once the office reopens, UK, United Kingdom

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