IT Support Apprentice | Bristol

Location
Bristol
Salary
£12,000.00 /year
Posted
06 Oct 2020
Closes
06 Nov 2020
Specialism
IT
Sector
Technology
Start Date
Immediate
Duration
12-18 months

Are you passionate about computers? Have you studied IT at college? Would you jump at the chance to use your skills in a rapidly expanding IT company In Bristol? This is an excellent opportunity for someone wishing to get involved in many different aspects of IT in a growing business. All technical training will be given in-house and the Level 3 Apprenticeship will be in Infrastructure Technician with professional Apprenticeships.

Responsible for logging and trouble-shooting customer technical issues. You will need to be a passionate customer advocate who possesses the right balance of intuition and resourcefulness to deliver a world-class customer experience.

Responsibilities

  • Delivering frontline support to clients and will therefore be required to build rapport and have a friendly telephone manner. Technical support will be related to computer systems, hardware, or software.
  • Responding to queries, running diagnostic programs, isolating problems and determining and implementing solutions
  • Follow up with customers to ensure the issue has been resolved to high levels of customer satisfaction.
  • Prioritising and managing assigned workload
  • Exceeds the expectations of internal and external customers through the quality of customer service, meeting their needs and demonstrating the added value of the service provided
  • Build key relationships with key technical contacts at client sites and third parties
  • Escalation of hardware and software issues to the relevant parties
  • Escalation of Active Directory, Hardware, Backup and Windows Server issues to the relevant parties
  • Installing software of a variety of devices

Requirements:

  • Have a passion for technology
  • Able to understand a range of different customer environments
  • Motivated, Time Management, Planning & Control
  • Good understanding of Windows desktop operating systems
  • Experience with mobile devices such as laptops and tablets
  • Have good telephone and customer service skill
  • English & Maths at minimum C equivalent grade
  • A relevant qualification in IT - BTEC / A-Level

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