Application Support Technician - Apprentice

7 days left

Recruiter
Confidential
Location
Surrey
Salary
15000.00 - 15000.00 GBP Annual + GBP15000/annum
Posted
07 Oct 2020
Closes
04 Nov 2020
Specialism
IT
Start Date
Immediate
Duration
Permanent
The Opportunity:

A first line Application Support Technician is required to join our Clinical Information Systems team focussed on providing support across our specialist diabetes patient management systems. The Application Support Technician will work as an integral part the product team to deliver first line support to our end users who represent over 100 NHS trusts. You will be responsible for answering and logging all calls onto the Hicom ticketing system and keeping users updated with progress whilst working with the second line support team to deliver prompt resolution back to our clients.

This role will initially be offered as a 12-month fixed-term apprenticeship contract where the successful candidate will be required to complete an Application Support Technician apprenticeship. This is a programme that will be funded and supported by Hicom with the aim of the successful candidate being offered a permanent contract of employment at the end of the apprenticeship; however, this is not guaranteed.

Job Specification:

* Answering telephone calls from clients

* Prioritising incoming support calls

* Providing assistance with operational queries

* Identifying the cause of any fault reported including second-line code reviews

* Liaising with Hicom's development team in respect of technical queries

* Logging calls and maintaining accurate records of client contacts

* Maintaining regular contact with clients

* Assisting with internal product testing and software releases

* Making routine (basic) software changes as appropriate

* Assisting with the maintenance and support of Hicom's internal and hosting infrastructures

Essential Requirements:

* Minimum of English and Maths GCSEs at grade C or above (or equivalent)

* Some previous office working experience

* Good client facing skills, via phone, email and face-to-face

* Familiarity with basic IT tools (Word, Excel, Internet Explorer etc.)

* Comfortable with technical web-based tools

* Attention to detail

* Problem solving mentality

* Enthusiastic and keen to acquire new skills and knowledge

* Clear written and spoken communication skills

Desirable:

* Technical knowledge of databases (in particular MS SQL Server) and database applications

The Individual:

The successful candidate will be a highly organised, enthusiastic, and polite with a friendly personality. You will need to be focussed on providing a high standard of service to our clients and should have good analytical and problem-solving skills, be conscientious and keen to build a career in IT.

The successful candidate will be ideally located near to Hicom's head office at Brookwood, near Woking, in Surrey.

You can expect an exciting, challenging and highly rewarding role within a dynamic and growing business

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