IT Support Analyst Apprentice

Recruiter
Advent BioServices
Location
Sawston Business Park, Cambridge, CB22 3JG
Salary
£20,000.00 annually
Posted
13 Oct 2020
Closes
12 Dec 2020
Ref
VAC001659021
Specialism
IT
Sector
Technology
Role Type
Apprenticeship, Higher
Start Date
December
Duration
Permanent
Your duties and responsibilities in this role will consist of:
  • Investigating, diagnosing, and solving computer software and hardware faults
  • Responsible for logging, troubleshooting, and resolving new problems and requests
  • Proactive/routine monitoring of backups and systems and testing recovery procedures; speaking to third party suppliers, trouble shooting and arranging for hardware repairs. Ensuring that all IT assets are properly controlled, and software is correctly licensed
  • Documenting changes and solutions
  • Supporting new members of staff provisioning accounts and equipment and performing inductions
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Providing project support to the Head of IT and other departments


Requirements and prospects

Desired skills

  • Experience of resolving issues efficiently and contributing to the improvement of a Company's IT services
  • Experienced in providing superior customer service and support
  • Experienced in MS servers, Active Directory, IP Networking, MS SQL, Windows 10, firewall configuration, VLAN configuration, VOIP


Personal qualities

  • Ability to work attentively
  • Reliable
  • Eager to learn
  • Ability to form good working relationships
  • Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision-making skills


Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

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