BSc Digital Degree Apprenticeship (Support & Project Coordinator)

Good With Devices Ltd
2, Bells Square, Sheffield, S1 2FY
£18,000.00 annually
22 Oct 2020
06 Nov 2020
Role Type
Apprenticeship, Degree
Start Date
Duties will include:
  • Monitor and respond to incoming support requests
  • Troubleshooting issues and escalating to other more senior members of the team where appropriate
  • Assist with onboarding new customers
  • Gathering customer requirements for new orders
  • Ensuring customer requirements are received in a timely manner during the course of production
  • Aiding with production and assembly of new orders

Requirements and prospects

Desired skills

  • Good customer service skills are a must
  • Knowledge of Windows 10 operating system
  • Application/1st line support experience desirable
  • Knowledge of ITIL support desk ticket lifecycle desirable
  • Experience of PC imaging would be beneficial
  • Knowledge of basic computer programming would be beneficial

Personal qualities

The ideal candidate will have excellent written and verbal communication skillsbe able to explain technical terminology in plain English. A high level of organisation will be required to handle production of orders for multiple customers at once. The candidate should not be afraid to ask questions and will have a keen eye for detail.

Desired qualifications

GCSEs at grades C/4 or above(or equivalent) in maths and English Language.

112 UCAS points from A-Levels or Level 3 BTEC (including IT or Computer Science) or completion of a Level 3 IT apprenticeship (or equivalent)

Please note this information is based on the new UCAS tariff points system for courses starting from Sept 2017.

Future prospects

The employer is ready to invest in training to develop the skills of the successful candidate. It is a long-term career opportunity.

Things to consider

Equality, diversity and inclusion are essential to our academic and business strengths. We believe that excellence comes through recognising the value of each individual.

Sheffield Hallam University welcomes applications from all candidates irrespective of age, disability, gender, gender identity, sexual orientation, race, religion or belief, or marital or civil partnership status.

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