Network Engineer Apprentice

The Gatehouse, Cockpit Lane, Pontefract, WF8 1HH
£15,000.00 - £20,000.00 annually
09 Nov 2020
10 Feb 2021
Role Type
Apprenticeship, Higher
Start Date
As part of a fast paced and rapidly growing Managed Service Provider, the primary role of the 2nd line engineer is to provide high level remote technical support to our client base.

The role will be supporting a wide range of SMEs throughout Yorkshire with a good level of technical ability using a wide range of tools.

Some field engineering works will be required as and when needed so the engineer will need to be confident and comfortable when working onsite.

The role of the Level 4 IT/Network Engineer will be providing IT & network Support alongside the 1st line team.

Your duties and responsibilities in this role will consist of:
  • Logging and responding to requests via a PSA tool
  • Remote Support using RMM Tools
  • Proactive Support using RMM/PSA tools to resolve issues before they become issues for our clients

Supporting the following technologies to a solid level:
  • Windows 10
  • Server 2012/2019 Including AD, DNS, DHCP, RDS, GPO
  • Office365, OneDrive, SharePoint & InTune. Admin, Support & Migrations
  • Wide range of Security and Backup products. Configuration & Support
  • VPN, LAN & WAN technologies
  • Routers, Switches and Firewalls
  • Wi-Fi technologies, implementation, Support & Upgrades
  • Relaxed working environment with a very comfortable and able 5-person team, we are looking for that next team member who can provide support for both the team and clients

Requirements and prospects

Desired skills

  • Some on-site maintenance is required full driving licence is desirable but not a necessity
  • Excellent communication skills
  • Good organisational skills
  • Previous experience within an IT Support role either internally or for an IT support organisation or via accredited apprenticeship

Personal qualities

  • Embraces Learning new technologies
  • Has ambition and drive
  • Have a can do positive attitude
  • A passion for all things IT related

Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

22 days holiday + bank holidays, shut down at Christmas not counted against your leave entitlement with half day Friday every other week.

The Apprenticeship National Minimum Wage guide (ANMW):

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