IT Apprentice

Energy Coast Utc
Blackwood Road, Workington, CA14 4JW
£172.90 - £331.36 per week
09 Nov 2020
25 Nov 2020
Role Type
Apprenticeship, Higher
Start Date
Duties will include;
  • To monitor the helpdesk ticketing system, completing support requests where appropriate and in a timely manner
  • To effectively support the 1-1 device strategy (iPads) across the UTC
  • To provide first line support to students, staff and parents for hardware, software, audio visual and online services

Requirements and prospects

Desired skills

  • The ability to communicate effectively with a wide range of stakeholders, including students, staff, parents and external visitors
  • Excellent written and oral communication skills
  • Demonstrable IT skills in Microsoft Office, Windows and iOSX
  • High quality organisational skills
  • Resilience and the ability to work under pressure
  • Excellent interpersonal skills with a high level of emotional intelligence

Personal qualities

  • The ability to maintain confidentiality when required
  • A passionate commitment to the Energy Coast UTC, it's students and the local community
  • Commitment to equality, diversity and inclusion
  • The ability to demonstrate high expectations for all young people and encourage aspiration
  • Commitment to safeguarding and promoting the welfare of young people
  • Willingness to take a part in the wider life of the UTC
  • Willingness to place a part in relevant training and knowledge

Desired qualifications

GCSEs at grades C/4 or above(or equivalent) in maths and English.

Future prospects

Potential for employment on completion of the apprenticeship.

Things to consider

Enhanced DBS Clearance will be required.

Any other requirements that are specific to this particular position, for example, long hours on a computer, working outside in all weathers, possible weekend work.

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